Supported Format for File Based Connectors

Articles

(2)
RS
Support for Bulk Import of Voice Cases Using Multi Case Format

A Multi-Case file format is defined for Voice cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and multiple audio recordings. Here in the metadata file, there are multiple rows where each row corresponds to one Case. ​Note: For inform

Knowledge Base Article

 • 

Supported Format for File Based Connectors

RS
Support for Import of Voice Cases Using Single Case Format

In a Single Case File Format, a zip file contains an audio recording, and a CSV file containing the Metadata of that file. Here a single row contains a unique call id pertaining to a single recording.Note: For information on Multi-Case File format for Voice cases, refer Ingestion of Voice Cases.Guid

Knowledge Base Article

 • 

Supported Format for File Based Connectors

For Standard and Custom Entities

Core Components

Unified Data Connector

Dynamic Properties

Custom Fields

Privacy Guides

Tiered Approval

Macros

Rule Engine

Universal Search

Security

Blueprints

Governance

Sandbox

Integrations

Sprinklr Accessibility and Compatibility Features

AI+ Studio