Sprinklr: Breaking out of the mold of a social suite to orchestrate whole journey customer engagement

Enterprises are evolving from being digitally focused to becoming experience-driven organizations.

According to IDC, about 75% of C-suite executives and enterprise decision-makers recognize the importance of technology and digital experiences in improving customer engagement. Vendors with reliable customer service, speedy implementation, verticalized CX solutions, and innovative products/services will rise to the top of mind with clients.

The IDC Market Note details IDCs view on Sprinklr and how it seems well-positioned to meet these demands with its robust architecture framework and ambitious growth plan.

Read this report to know how Sprinklr can be the single most significant investment to engage customers in the front office — a solution that seamlessly bridges functional and data silos to manage whole journey customer experiences.