Sprinklr for Financial Services
13 of the top 14 finserv institutions bank on Sprinklr to build customer trust and loyalty
Sprinklr's Unified-CXM platform helps financial service institutions personalize customer engagement, deliver delightful customer service and unlock deep customer insights.
Leading financial service institutions collaborate with Sprinklr for their CX needs
This was a well-executed and wildly successful campaign for us, and it was fully supported by the Sprinklr platform. Our teams are energized and inspired, and we’re excited to see what else we can dream up in partnership with Sprinklr.
Senior Director of Social Marketing, Northwestern Mutual
Northwestern Mutual used Sprinklr AI to power its most successful social campaign everConsumers do everything on their mobile phones, so the shift to digital is inevitable. Sprinklr’s Unified-CXM platform helps us serve customers through their channels of choice, be it via a chatbot, social platform or messaging app, like WeChat or WhatsApp. We think omnichannel CX, coupled with AI and analytics, is the only way forward.
Global Head of Personal Banking, Standard Chartered
How Standard Chartered humanizes the digital customer experience with SprinklrWe were able to pare down from four technology solutions to one and eliminate millions of dollars in contractual expenses for single-point solutions. The way I describe it is that we now have our social data house in order.
VP of Social Media Marketing Technology and Operations, Wells Fargo
Wells Fargo ensures a consistent voice and seamless customer experience across all social channelsWe needed a platform purpose-built for the modern world with an architectural foundation for the next 30 years, not the last 30 years. In Sprinklr, we found a partner that shares our vision and whose technology and pace of innovation is unparalleled.
Chief Digital Officer, HDFC Bank
Sprinklr announces 120 new customer service and 25 new AI innovations to elevate omnichannel customer serviceThe thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.
Social Media Manager, TSB Bank
How TSB enhances customer experience while reducing overhead costsThis was a well-executed and wildly successful campaign for us, and it was fully supported by the Sprinklr platform. Our teams are energized and inspired, and we’re excited to see what else we can dream up in partnership with Sprinklr.
Senior Director of Social Marketing, Northwestern Mutual
Northwestern Mutual used Sprinklr AI to power its most successful social campaign everConsumers do everything on their mobile phones, so the shift to digital is inevitable. Sprinklr’s Unified-CXM platform helps us serve customers through their channels of choice, be it via a chatbot, social platform or messaging app, like WeChat or WhatsApp. We think omnichannel CX, coupled with AI and analytics, is the only way forward.
Global Head of Personal Banking, Standard Chartered
How Standard Chartered humanizes the digital customer experience with SprinklrDigital Engagement and Sales
Boost revenue from social channels by up to 40%
Enable localized marketing campaigns at scale
Provide pre-approved, customizable content to your advisors so they can meet their sales quotas consistently with impactful social media posts.
Discover 49% more leads on social channels
Identify customer engagement and sales opportunities across 30+ social channels with Sprinklr AI. Route these leads to the most suited advisors to improve conversion rates.
Stay connected with your portfolio
Bring all essential information for your advisors into one unified view. Advisors can prioritize interactions, check offer eligibility, initiate outreach efforts, and track progress against targets.
Omnichannel Customer Service
Improve CSAT by up to 50% with a frictionless omnichannel experience
Extend customer service to 30+ channels
Provide consistent customer service across 30+ channels, such as social media, telephone, website, mobile app, email and more for greater reach.
Facilitate customer self-service across all channels
Quicken resolution of queries about borrowing rates, insurance claims, etc., with 24/7 live chat, voice bots, SEO-optimized help articles and AI-moderated communities.
Get a unified view of the customer journey
Build stronger customer relationships by providing agents with a 360-degree view of customer activity across 30+ channels in a single window.
Customer and Industry Insights
Stay ahead of competitors with AI-powered insights on customer behavior
Predict the next big thing in your industry
Listen to topics of interest related to inflation, NFTs, buy-now-pay-later, ESG investing and more. Enrich your data with Sprinklr AI to surface actionable insights.
Know the needs and wants of your customers
Capture the complete voice of the customer across social channels, geographies and lines of business. Take data-driven decisions by leveraging actionable insights.
Build products and services your customers adore
Get insights on the performance of your branches and products from social and web sources. Supplement them with insights from internal and owned channels.
Compliance, Reputation and Crisis Management
Build unwavering customer trust with stronger governance and compliance
Provide compliant and secure customer service
Enable agent login via SSO and deflect users to secure chat while capturing PII in PCI-compliant forms. Notify customers about any possible fraudulent activity.
Ensure on-brand engagement, every time
Centralize brand governance across 30+ channels with automated approval workflows and restricted data access. Ensure brand consistency with AI-powered response compliance.
Detect and respond to crises proactively
Configure AI-powered listening alerts to monitor spikes in negative sentiment or brand mentions. Route critical insights to the right team for swift resolutions.
Ready to unify your customer experience? Try Sprinklr.
Sprinklr resources
85% of consumers expect financial services companies to offer the same level of digital experience as companies like Amazon and Google.
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