SPRINKLR FOR THE FEDERAL GOVERNMENT
25+ Federal agencies trust Sprinklr to enhance citizen experience
Reach, engage, and listen to citizens on their preferred channels and manage crises proactively from one unified platform
“Utilizing Sprinklr Citizen XM has given us the ability to connect with the American public where they are. That’s something that we are really proud of.”
Sprinklr helps the Census Bureau create a strong social and engagement strategy“Utilizing Sprinklr Citizen XM has given us the ability to connect with the American public where they are. That’s something that we are really proud of.”
Sprinklr helps the Census Bureau create a strong social and engagement strategy“Utilizing Sprinklr Citizen XM has given us the ability to connect with the American public where they are. That’s something that we are really proud of.”
Sprinklr helps the Census Bureau create a strong social and engagement strategySocial and digital care for citizens
Ensure wide channel coverage with 30+ channels to reach citizens and service members on their preferred channels
Reach citizens on their preferred channels
Engage with citizens and respond in a swift manner to service questions or complaints on 30+ social and digital channels through a single platform.
Manage social care at a case level
Manage social care at a case level, and not the message level to ensure better customer service for the constituents.
Handle more cases with Gen AI powered bots
Use Sprinklr chatbots to address citizens’ queries to reduce burden on agents and improve response time.
Citizen insights and crisis management
Capture citizen and user feedback in real-time with industry-best coverage
Improve perception about your agency and services
Monitor public sentiment on your products and services across 30+ social and digital channels using a single platform. Identify issues and misinformation early to provide timely resolution and ensure minimal disruption to services.
Respond to crises in real time and reduce compliance risks
Route critical insights to the right team for social communication of identified crisis. Mitigate the risk of inappropriate publishing by pausing all marketing campaigns with the click of a button.
Improve social recruitment and share of voice
Enhance your share of voice to discover, connect, and recruit quality candidates
Scale recruitment on social channels and discover the right talent
Run targeted social recruitment campaigns on all major platforms to increase flow of applications and attract untapped talent through engaging and exciting advertisements at scale.
Enhance public engagement with targeted content
Drive greater public engagement with better targeted content. Preemptively notify citizens about current and upcoming developments, enhancing transparency and reducing citizen queries.
Unify in a compliant manner
Manage multiple social handles and accounts on a unified platform and collaborate on campaigns in a compliant manner, with a global framework for governance and moderation.
Department of Defense (DoD) partners utilize Sprinklr to manage their social media and digital brands
DoD needed a solution that enabled it to have a presence on social media while remaining compliant with government regulations.
With Sprinklr, the organization’s users work from one unified platform with workflows that assure strong governance- allowing only approved assets to be published to social channels. The organization also monitors social conversations to detect and get ahead of any potential crisis.
83% +
Accurate intent detection rate with Sprinklr AI
DoD needed a solution that enabled it to have a presence on social media while remaining compliant with government regulations.
With Sprinklr, the organization’s users work from one unified platform with workflows that assure strong governance- allowing only approved assets to be published to social channels. The organization also monitors social conversations to detect and get ahead of any potential crisis.
83% +
Accurate intent detection rate with Sprinklr AI
DoD needed a solution that enabled it to have a presence on social media while remaining compliant with government regulations.
With Sprinklr, the organization’s users work from one unified platform with workflows that assure strong governance- allowing only approved assets to be published to social channels. The organization also monitors social conversations to detect and get ahead of any potential crisis.
83% +
Accurate intent detection rate with Sprinklr AI
Sprinklr resources
A critical step in Sprinklr’s mission to help U.S. government agencies transform citizen experiences across digital channels
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