Sprinklr for Retail brands
200+ retail brands rely on Sprinklr to redefine shopping experiences
Leverage the power of the Sprinklr platform to stay ahead of consumer trends, elevate shopping experience and drive loyalty.
The world's leading retailers transformed their customer experience with Sprinklr
Sprinklr makes it easy for us to see everything that’s happening in the world across brands. It gives us the ability to see real-time sentiment and to deep dive into customer reactions and responses to our content.
Senior Director of Brand and Social Marketing, Sam’s Club
How Sam’s Club unified social customer care with a social-first digital presenceSprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers.
Director of Customer Services, Cdiscount
How Cdiscount uses Sprinklr Service to analyze customer support interactions at scale and improve the customer experienceWe believe the future of our luxury brands will be defined by the experiences we create for our customers. Each brand within the Prada Group will be unified across in-person and digital channels in order to serve customers when and where they desire the best experience.
Marketing Director, Prada Group
How Prada Group leads digital innovation for luxury brandsSprinklr makes it easy for us to see everything that’s happening in the world across brands. It gives us the ability to see real-time sentiment and to deep dive into customer reactions and responses to our content.
Senior Director of Brand and Social Marketing, Sam’s Club
How Sam’s Club unified social customer care with a social-first digital presenceSprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers.
Director of Customer Services, Cdiscount
How Cdiscount uses Sprinklr Service to analyze customer support interactions at scale and improve the customer experience360-Degree Consumer and Market Intelligence
Uncover key consumer and market insights with industry-leading AI
Listen to learn what your consumers truly want
Discover shopping preferences, pain points and loyalty drivers with AI-powered listening. Monitor geo, political and regulatory trends and benchmark against competitors' offerings.
Surface product and experience insights at the store level
Rank your stores on key CX parameters, boost CSAT by discovering store-level issues and aid store managers in benchmarking against local competitors.
Transform customer reviews into new business opportunities
Identify gaps in product lines, and determine R&D, expansion and sunset plans by combining public and first-party data.
Omnichannel Engagement and Customer Service
Improve CSAT, customer loyalty and repeat purchase with personalized customer service
Uncover reasons for customer dissatisfaction
Listen to a full 100% of call-center conversations to uncover top issues across customer journeys. Improve CSAT by assisting impacted customers proactively.
Reduce service costs through self-service
Empower customers with SEO-friendly knowledge bases, conversational AI bots and AI-moderated communities to help solve routine queries about store timings, product availability and return policies.
Solve customer queries 50% faster with AI
Boost agent efficiency with a unified customer view, which includes CRM data, for better FCR. Decrease AHT with guided workflows, knowledge bases and recommendations from past cases.
Omnichannel Sales and Commerce
Boost sales by turning customer touchpoints into revenue drivers
Drive revenue through your customer service function
Identify upsell and cross-sell opportunities in customer service conversations. Get visibility on the customers cart and order history to offer personalized product recommendations and payments options.
Drive conversions with personalized communication
Leverage live chat with proactive prompts to promote the latest deals. Conduct AI-driven outbound calls to reduce cart abandonment and follow up on walk-ins. Provide seamless purchase assistance via conversational AI bots/IVRs.
Double lead conversion rates via social selling
Equip your store teams with an easily accessible content library of high-quality assets, campaigns and templates to drive engagement, and quicken lead conversion on social and messaging channels.
Brand and Crisis Management
Safeguard, maintain and build your reputation as a trusted retailer
Stay ahead of social media crises
Reduce crisis response time by 70% with proactive AI-based crisis management, which detects sentiment dips in real time. Identify counterfeit merchandise and imposters using visual insights.
Understand what consumers say about your brand
Implement "always-on" social listening to monitor brand, product and logo mentions across online sources. Mitigate brand risk through standardized workflows, audits and governance measures.
Identify content that resonates with your audience
Adapt brand voice to changing consumer opinions. Benchmark competitor content and social strategy. Compare influencer discussions about your brand against competitors and identify suitable influencers.
Ready to deliver a winning shopping experience? Try Sprinklr.
Sprinklr resources
Retail customer service refers to the seamless assistance offered to customers across their purchase journey from offline and online channels.
Learn More
