Sprinklr for Technology brands
9 of the top 10 tech companies trust Sprinklr to create memorable products and experiences
Spark innovation, accelerate growth and provide unforgettable customer experiences with Sprinklr's Unified-CXM platform.
Leading tech companies collaborate with Sprinklr for their CX needs
Sprinklr is such an integrated platform. It has become part of our digital ecosystem because it’s connected with different kinds of digital tools, including Adobe, Hadoop and Google Campaign Manager and that was really important for us. We can directly see the social media metrics within the Sprinklr platform.
Social Media Manager, Philips
How Philips uses Sprinklr to work with 100 agency partners across the globePrior to Sprinklr, we were using a number of point solutions. But it was causing our team to look here, look there… all very disruptive and very different from the flow we have today, which is going into one centralized platform. Engaging, publishing, reporting, insights — all in one place.
Director, Growth Innovation & Strategy, Strategic Missions, Microsoft
Microsoft’s social intelligence team turns data into insights with SprinklrAdvocacy allows us to help employees create content that is interesting and important to them and their social networks. And, for the first time in memory, we’ve got a tool representative of all geographies, all corporate initiatives and all efforts across the company to tell our One Lenovo story. It’s pretty cool.
Social Education and Advocacy Manager, Lenovo
How Lenovo creates a holistic social media strategy with Sprinklr AdvocacyWe now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real time, which is so powerful to engage the right people. These integrated aspects of the platform are what makes Sprinklr so appealing for us.
Head of Global Social Media, Acer
How Acer streamlines its workflow across global markets to improve customer experienceWe used Sprinklr’s 30,000-feet view to understand the true impact of our efforts. Based on that knowledge, we could identify the KPIs most important to us, measure ourselve against them, and streamline our social presence and processes accordingly.
Head of Data-driven Marketing, SAP
How SAP took its world-class social media strategy to the next level with a Unified-CXM platformSprinklr is such an integrated platform. It has become part of our digital ecosystem because it’s connected with different kinds of digital tools, including Adobe, Hadoop and Google Campaign Manager and that was really important for us. We can directly see the social media metrics within the Sprinklr platform.
Social Media Manager, Philips
How Philips uses Sprinklr to work with 100 agency partners across the globePrior to Sprinklr, we were using a number of point solutions. But it was causing our team to look here, look there… all very disruptive and very different from the flow we have today, which is going into one centralized platform. Engaging, publishing, reporting, insights — all in one place.
Director, Growth Innovation & Strategy, Strategic Missions, Microsoft
Microsoft’s social intelligence team turns data into insights with SprinklrProduct Insights
Build great products with comprehensive customer insights
Stay in sync with your customer needs
Get a 360-degree view of your customer by unifying data across 500+ review sites, 30+ social channels, customers surveys and other internal data.
Unlock innovation faster with real-time insights
Accelerate the pace of innovation with advanced analytics to perform phrase-level and visual analysis and aggregate insights by attribute and product.
Measure launch impact on your target audience
Capture real-time market sentiment around product launches, feature releases or tech conferences across multiple product aspects to identify areas of improvement.
Demand Generation
Boost revenue from social channels by up to 40%
Turn clicks into customers with compelling campaigns
Streamline collaboration across global teams, and launch organic campaigns across 30+ digital channels and paid campaigns across 8+ social channels.
Turbocharge your content ROI with integrated reporting
Integrate reporting and cut costs by reusing top-performing content, optimizing ad budgets and more — all from a single dashboard.
Craft on-brand content flawlessly every single time
Centralize brand governance across 30+ channels, with automated approval workflows, asset approvals and more. Ensure brand consistency with AI-powered briefs and standardized templates.
Proactive Crisis Management
Protect your brand with proactive crisis management
Stay ahead of crises with proactive crisis detection
Configure AI-powered social listening alerts to monitor spikes in negative sentiment related to product or service outages, data leaks, security breaches, etc.
Respond to crises in real time and reduce risks
Route critical insights to the right team for resolution. Mitigate the risk of inappropriate publishing by pausing all marketing campaigns with the click of a button.
Keep your brand reputation intact with zero effort
Monitor brand mentions across 30+ social channels in real time and drive executive communication strategy, making informed decisions and effectively engaging with your audiences.
Digital-first Customer Delight
Boost your CSAT by up to 20%
Send personalized messages at scale proactively
Provide proactive customer communication about service interruptions or security breaches, and drive the buyer journey through personalized product recommendations or promotions.
Drive self-help and product discovery
Enable customers to resolve queries about login issues and subscription renewal through 24/7 live chat, SEO-optimized help articles and communities with minimal or no agent intervention.
Deliver superior customer support anytime, anywhere
Equip agents with the entire customer context and conversation history to serve customers better, faster and more accurately.
Ready to build great customer experiences? Try Sprinklr.
Sprinklr resources
Social media customer service is the practice of providing customer service and support through various social media platforms.
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