Sprinklr for Travel & Hospitality
3 of the top 4 biggest global airlines, 6 of the top 6 largest global hotel chains enhance their traveler experiences with Sprinklr
Stay ahead of evolving traveler preferences, provide great customer support and drive loyalty.
Trusted partner for leading brands
Sprinklr’s unified platform enables Uber to engage with and serve our global customers at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.
How Uber achieves industry-leading SLA and response timesSince last year, there were lots of fast changes in our business and in how we manage our guest relationships. Sprinklr moved with the changes with us, which allowed us to keep the guest contact and communication going across all our channels. We are now able to personalize care at scale and drive loyalty.
Hyatt builds customer loyalty by putting care at the heart of its businessWhat attracted us to the Sprinklr Service Self-Serve solution is that we would have one single tool that would allow us to receive messages from, and engage with, customers. That on whichever contact channel is right for our customers, we would be able to take those messages and respond to them quickly and, more importantly, efficiently.
How Norse launched an omnichannel customer service solution in minutes using Sprinklr ServiceSprinklr’s custom-trained AI models can automatically detect the intent of user feedback on our posts and route the comments to the appropriate teams depending on the response required. These in-platform workflows help us provide a consistent experience for users across channels and give us the capabilities we need to scale further on TikTok.
Booking.com uses Sprinklr Comment Moderation to manage customer experience at scale on TikTokBefore Sprinklr, managing inbound social media could be chaotic and highly manual. All the hassle goes away with their unified platform. There’s a built-in escalation process, so it’s so easy for an agent to forward a message to a supervisor. And once it’s with the supervisor, there is an established workflow that sends automatic messages to PR or care teams rather than doing this allover various email chains with lots of people, and the risk of delays and missed messages.
How Denver International Airport improves social engagement through personalized customer serviceIt is quite hard to keep a handle on things if you’re not using Sprinklr. It’s just information overload and not manageable. We have set up engagement dashboards for each ship and we can see all the action happening across all platforms in one place.
How AIDA Cruises keeps the love alive, through good times and bad Sprinklr’s unified platform enables Uber to engage with and serve our global customers at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.
How Uber achieves industry-leading SLA and response timesSince last year, there were lots of fast changes in our business and in how we manage our guest relationships. Sprinklr moved with the changes with us, which allowed us to keep the guest contact and communication going across all our channels. We are now able to personalize care at scale and drive loyalty.
Hyatt builds customer loyalty by putting care at the heart of its businessMore Direct Bookings
Boost direct bookings through increased social media engagement
Generate demand from social media
Empower central teams and regional properties to publish brand-approved content on 25+ channels. Run paid ads on eight channels with minimal training.
Increase conversions with faster responses
Identify intent with Sprinklr AI to filter engageable messages. Respond to queries faster with a unified inbox for all social channels.
Improve social media ROI
Get a pulse on trending topics and monitor competitor activity to create engaging content. Identify top perform content and repurpose it for maximum impact.
Increased Customer Loyalty
Design loyalty programs that will keep travelers coming back
Create better loyalty programs
Understand traveler sentiment with insights from review sites and social platforms. Analyze first-party data from your app, website, surveys and more to optimize loyalty programs.
Increase loyalty memberships
Leverage in-depth insights from traveler feedback and competitor performance data to fine-tune your social media campaigns and run co-branded credit card campaigns.
Personalize member experience
Utilize robust integrations to collect member preferences from social media, loyalty systems, and other sources, enabling personalized experiences.
Omnichannel Traveler Support
Boost traveler satisfaction with AI-powered support
Engage with travelers on channels they love
Enable bookings and provide round-the-clock support across 30+ channels such as social media, telephone, website, mobile app, email and more.
Manage peak-season surges with self-service options
Empower travelers to find answers faster with AI self-service tools like 24/7 live chat, voice bots, SEO articles, FAQs and communities.
Enhance agent happiness with AI-assistance
Empower agents to respond across channels without switching screens. Agents can use response recommendations, guided workflows and more to resolve queries faster.
Proactive Crisis & Brand Management
Preserve trust and amplify positive brand discussions
Track brand health and boost brand perception
Monitor brand discussions 24/7, flag unauthorized posts, amplify positive brand discussions on social media with influencers and employees.
Ensure on-brand engagement, always
Govern branded content on 30+ channels from a single interface with automated approval workflows, response compliance and restricted data access.
Detect and respond to crisis proactively
Get notified of spikes in negative sentiment or brand mentions. Shut down campaigns in a single click and inform PR teams on your media response plan.
Ready to deliver 5-star experiences? Try Sprinklr.
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