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Modern Engagement

Modern Engagement

Manage social media across the 35 channels your customers use most – be social at scale.

Consolidate point solutions with a unified platform to effectively listen and engage to deliver a seamless customer experience.

Activate all channels to reach your customers

35+ Modern Channels
Asian Channels
Shoppable Store
Gallery
Advocacy
Ratings and Reviews
Influencers
Distributed

Connect 35+ modern channels in sprinklr: Facebook, Twitter, Linkedin, and Youtube etc. Unified platform improves efficiency of your team and ensures governance for your brand.

Make your community managers smarter with AI capabilities

Intuition Moderation
Smart Approvals
Response Compliance
Hasthtag Suggestions
Smart Reply
Smart Assets Tags
Smart Content Insights

Engage with more customers by allowing your community managers to focus on conversation while using AI models to triage incoming messages.

Plan your content and run effective campaigns

Global Editorial Calendar
Digital Asset Manager
User Generated Content
Automation Engine

Planning-by-spreadsheet inevitably leads to inconsistent messaging and duplicated efforts. Choose a global editorial calendar that provides visibility and transparency to your marketing efforts.

Measure the effectiveness of modern channels to deliver business results

Analytics
Presentations
Display
Data Engine

Templatized and custom reporting dashboards are available for comprehensive analytics across campaigns, engagements, and demographics. Never miss a beat with unlimited drill-down capabilities and a growing list of visualization widgets.

The world's leading brands use Sprinklr Modern Engagement to:

Turn social into a revenue driver

  1. 1

    Don't miss an opportunity to engage with your customers on all modern social and messaging channels by leveraging integrated listening.

  2. 2

    Social is now the preferred business contact channel, so you can increase your prospect & customer engagement by embedding social on your website and other owned properties.

  3. 3

    Reach a wider prospective audience and make your content more compelling by getting advocates & influencers to promote content for you.

Get more output from Social Media Managers

  1. 1

    Increase your social media manager productivity with automated inbound triaging that categorizes messages by intent.

  2. 2

    Empower your social media managers to get more done by leveraging integrated listening, AI-based conversation suggestions, and integrated bots across modern channels.

  3. 3

    Efficiently plan, publish, and measure branded content across modern channels by enabling cross-team collaboration and visibility on a single platform.

Protect your brand's reputation

  1. 1

    Eliminate the risk of off-brand engagement with a global compliance framework for approvals, governance rules, and moderation processes.

  2. 2

    Eliminate the risk of unauthorized engagement by deploying an auditable governance structure that manages user access permissions based on roles and responsibilities.

  3. 3

    Mitigate the risk of PR crises with account access control and the ability to automatically and instantly stop publishing across channels, when required.

Driving social media Engagement for our customers

Sprinklr helps brands move from “yeah, we do social” to “we DO social – at scale”. Sprinklr helps Microsoft move from not only having 1:1 connections, but also 1:many.

Tyler Smith
Senior Program Manager, Commercial Sales and Marketing, Microsoft
Watch the video

Tyler Smith

Senior Program Manager, Commercial Sales and Marketing, Microsoft

Sprinklr helps brands move from “yeah, we do social” to “we DO social – at scale”. Sprinklr helps Microsoft move from not only having 1:1 connections, but also 1:many.

Watch the video

"Sprinklr is the only vendor capable of delivering all five social technology categories (social listening, social adtech, word of mouth, onsite social capabilities, and social media management) in depth."

The Forrester Wave™
Social Suites —  ONLY LEADER, Q4 2019

"Sprinklr is the only vendor capable of delivering all five social technology categories (social listening, social adtech, word of mouth, onsite social capabilities, and social media management) in depth."

The Forrester Wave™
Social Suites —  ONLY LEADER, Q4 2019

Love means never having to say that you missed an opportunity to improve CXM.

Contact us today and let us come up with a proposal that addresses your enterprise needs.

Already a customer and need some love?
Email: support@sprinklr.com

Give us a call: +917-933-7800

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