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Modern Sales & Engagement

Your customers are online. Everywhere. If you’re not, it’s costing you.

Your customers are online. Everywhere. If you’re not, it’s costing you.

Your customers are online. Everywhere. If you’re not, it’s costing you.

Your customers are online. Everywhere. If you’re not, it’s costing you.

Every day, your customers are active on a huge range of channels, including social, chat, and messaging. If you’re not present and engaging with them across all of these experiences… it’s killing your reputation and your bottom line.

71%

Of consumers who have a positive brand experience on social media are likely to recommend that brand to friends and family

Oberlo, 2020

Every day, your customers are active on a huge range of channels, including social, chat, and messaging. If you’re not present and engaging with them across all of these experiences… it’s killing your reputation and your bottom line.

71%

Of consumers who have a positive brand experience on social media are likely to recommend that brand to friends and family

Oberlo, 2020

Every day, your customers are active on a huge range of channels, including social, chat, and messaging. If you’re not present and engaging with them across all of these experiences… it’s killing your reputation and your bottom line.

71%

Of consumers who have a positive brand experience on social media are likely to recommend that brand to friends and family

Oberlo, 2020

Every day, your customers are active on a huge range of channels, including social, chat, and messaging. If you’re not present and engaging with them across all of these experiences… it’s killing your reputation and your bottom line.

71%

Of consumers who have a positive brand experience on social media are likely to recommend that brand to friends and family

Oberlo, 2020

Trusted by the world’s biggest brands

What if engaging customers online at scale was easy?

It is. With Sprinklr Modern Sales & Engagement, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Help social media managers achieve more with AI.

Empower your SM team with integrated social listening, AI-based conversation suggestions, and integrated bots across 35+ digital channels — and watch productivity soar.

Change social from a conversation to a revenue driver.

Fact: Social is now the preferred business contact channel. Use this to your advantage by actively engaging with prospects and customers on all modern channels, including chat and messaging.

Protect your brand’s reputation with enterprise-grade governance.

Eliminate the very real risks of off-brand engagement with a global compliance framework that encompasses approvals, governance rules, and moderation processes.

180%

increase in engagement

73%

reduction in negative sentiment

$700k

in annual retention-driven revenue

Generate more revenue.

Engagement creates more than conversations. Start generating real business opportunities.

Drive more purchases with Conversational Commerce

Connect with your customers on social messaging channels — then leverage conversations to organically encourage customer adoption of your goods and services.

Add social content to your website with Gallery and Display

Drive stronger engagement with prospects and customers alike by embedding social content on your website and other owned properties.

Empower brand advocates with custom communities

Reach a wider audience of prospects - and make your content more compelling - by creating avenues that encourage advocates and influencers to promote your content.

Engage where it matters most.

Empower your teams to stay focused on the conversations that make the biggest impact.

Manage all of your digital channels with one single platform

Engage with customers across 35+ social and messaging channels effortlessly — and tap into relevant conversations that don’t directly involve your brand with integrated listening.

Save time by filtering out non-engageable messages with AI

With AI-driven automated inbound triaging, you can categorize messages by intent; target engageable conversations; and increase the productivity of your social media managers.

Plan, publish, and measure your performance with the Publisher Console

Track branded content from development through deployment across all digital channels - and enable cross-team collaboration and visibility every step of the way - on a single platform.

Reduce risk.

Make sure your voice is on-brand, your teams are compliant, and you’re in control at all times.

Mitigate risk with account-level permissioning and governance

Head off PR crises before they start with full account access control and the ability (when necessary) to instantly and automatically stop publishing across channels.

Distribute your marketing efforts with empowered local teams

Eliminate the risk of off-brand engagement - and increase your teams’ productivity everywhere - by streamlining social content creation and publishing through clear governance on how to connect with customers.

Prevent off-brand responses with compliance and approval paths

Sprinklr can help you implement a global compliance framework for approvals, governance rules, and moderation processes — so you can keep everyone compliant and on-brand.

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How the Office and 365 team learned to work smarter, safer, and more profitably.

Driving revenue with social

With Modern Sales & Engagement, Microsoft was able to engage with customers 30% faster — and identify future brand advocates.

Saving time with automation

By replacing multiple point solutions with Sprinklr’s AI-powered platform, Microsoft’s social media managers were able to triage messages with 95% accuracy — and engage with more customers faster.

Mitigating risk at scale

Sprinklr helped Microsoft connect at scale with individual customers - across 80 different brands and 1,800 social accounts - while maintaining the brand’s strong reputation throughout.

Modern Engagement is one of G2’s Top 50 Products for Marketers

Sprinklr was named one of the top 50 products for marketers in G2’s Best Software Awards 2021.

Read user reviews
Sprinklr Named Leader in The Forrester Wave™ – Social Suites, Q4 2019

Sprinklr’s Modern Engagement was named the only Leader out of 8 social engagement platforms.

Unlock the Forrester Wave: Sales Social Engagement Solutions, Q1 2021.

  • Discover why Sprinklr was named a Leader

  • See how we stack up against the top vendors — including the highest possible scores in 28 of the criteria

  • Identify the key differentiators in the space, including AI-enabled personalization, seller orientation, and a unified platform approach — and what the report says about Sprinklr. 

Give us a few minutes and we’ll spotlight the conversion opportunities you’re missing.

Our live demo will show you how to: 

  • Make customers happier by serving them better

  • Reduce your service and support costs

  • Identify opportunities to build your business and enhance your reputation

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