SPRINKLR SURVEYS

Customer Feedback Management. Redefined.

Effortlessly gain omnichannel insights with AI-first feedback management. Say no to complex setup, siloed data and manual workflows.

Leverage Generative AI and verticalized AI models to unlock fully automated insights

Get direct and actionable insights with with clear explanations of what happened and why it happened. Proactively detect emerging and unknown customer experience drivers and conversation themes with minimal setup.

Leverage GenAI and Verticalized AI models

Validate survey results with comprehensive feedback from other channels

Get a 360° view of customer feedback by combining survey responses with data from social and digital channels, review sites, and service interactions. Compare survey results against other feedback sources to immediate validate the insight.

Combat low response rates and uncover deeper insights with AI-powered conversational surveys

Drive higher completion rates and richer insights with interactive conversational surveys. Utilize AI to dynamically tailor questions based on previous answers, and probe to uncover deeper insights. Enhance the survey experience with visually appealing designs.

Streamline survey setup and management with an AI-first approach

Generate and edit survey questionnaires effortlessly using simple commands in plain human language. AI-powered suggestions, based on survey best practices, to build better surveys faster.

Manage surveys end-to-end with a comprehensive AI-powered solution

Streamline survey creation with AI-powered workflows

Build surveys effortlessly using simple commands in plain language. Leverage customizable templates with question variations, rich text, media support and a range of styles. Efficiently deploy across 150+ languages with built-in translation capabilities.

Style your survey effortlessly and maximize engagement

Instantly generate brand compliant templates by uploading brand assets and your logo. Choose from a wide range of themes, customize as required and leverage mobile-friendly designs to maximize survey completion rates.

Distribute surveys on channels your customers are on

Deploy surveys via email, SMS, direct links, QR codes, social media platforms, and in-app or through website integrations. Trigger surveys based on actions or API events and implement expiry controls, sampling techniques, and quarantine rules.

Get actionable insights with AI-powered analytics and role-based reporting

Extract patterns and themes from open-ended questions and utilize statistical tools like correlation and regression analyses to uncover relationships within the data. Ensure stakeholders receive relevant insights with role-based reporting.

Drive actionability across your organization and close the loop

Automatically create cases based on survey responses and close the feedback loop. Ensure timely response to critical feedback by setting up custom alerts and triggering reminder emails automatically.