Sprinklr is trusted by the world's biggest brands
Automate your ticket lifecycle for happier agents and customers
Improve your first contact resolution rates
Use powerful AI-led algorithms to identify cases that don't warrant agent intervention, and solve them on auto-pilot. Slash your time per interaction to make customer support your prime business differentiator.
Reduce operational costs and increase efficiency
Do more with automated ticket routing and triaging that help redirect tickets to agents best suited for the job at hand. Avoid expensive escalations and minimize cost-per-interaction with SLA alerts and email notifications.
Boost agent productivity and customer happiness
Auto-resolve tickets that don't need agent intervention using AI-detection and automation. Deliver faster resolutions and bring down the time-per-interaction, making customer support your prime differentiator.
Complement your automations with Sprinklr's best-in-breed AI engine
Foster better customer engagement with automated workflows, which in turn boosts employee morale and productivity.
Put your support operations on autopilot
AI skims through tickets to identify spam and engageable tickets and helps prioritize incoming tickets
Automate task assignment for faster resolution
Ticket queues and capacity planning across multiple teams ensure proper assignment of tickets and workload for agents
Make your agents more productive
Canned responses and quick access to knowledge base articles from the care console help agents come up with quick responses
Sprinklr powers some of the world’s most customer-obsessed companies
Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales
“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”
Yoshiaki Inoue
Chief of Honda ON
Honda
Prada sells, serves, and retains customers with Sprinklr-led digital innovation
“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”
Lorenzo Bertelli
Marketing Director
Prada Group
AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform
“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”
Lisa Boyles
Social Media Manager
AkzoNobel UK
Connect Sprinklr Service with solutions you already use
Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.
Sprinklr automations don't stop at ticket resolution. We go above and beyond.
Automated triaging for admin
Automate manual support tasks by configuring a set of rules that get triggered based on certain predefined conditions either during ticket creation or at a later stage of the ticket lifecycle.
Automate core ticket actions
Speed up frequently-performed actions on tickets using quick actions. This feature helps agents execute multiple repetitive actions with a single click, thereby saving time and increasing productivity
Automated ticket assignment
Ensure tickets get assigned to agents who are available by using ticket queues to create a collection of tickets that get assigned based on predefined conditions and are resolved at the right time.
Automated capacity planning
Define and manage agent workload by setting capacity for all support teams at once or customize it for individual agents across channels automatically, so no one is under or overstaffed.
Automated spam and fraud detection
Use Sprinklr’s AI engine and built-in filters to both flag spam tickets and identify engageable tickets with predicted CSAT scores and sentiment so your agents can prioritize tickets that need immediate attention.
Automated customer feedback collection
Determine how customers felt about the experience provided by deploying a CSAT survey at the end of an interaction automatically, triggered by one of the various conditions available for maximum fill rate.
Automate ticket resolution with chatbots
Automate replies to customer messages across digital channels using a rule-based chatbot builder, complemented by AI-based intents to identify and provide resolution to customer queries with greater accuracy.
Automate ticket resolution with chatbots
Automate replies to customer messages across digital channels using a rule-based chatbot builder, complemented by AI-based intents to identify and provide resolution to customer queries with greater accuracy.
Automate ticket resolution with chatbots
Automate replies to customer messages across digital channels using a rule-based chatbot builder, complemented by AI-based intents to identify and provide resolution to customer queries with greater accuracy.