LIVE CHAT SUPPORT SOFTWARE

Reduce Average Handle Time by up to 35% with real-time live chat support

Be where your customers need help. Share quick resolutions to their queries and improve CSAT while reducing service costs and ensuring compliance.

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Resolve customer queries faster with real-time live chat support

Provide lightning-fast resolutions every single time

Deliver prompt customer service and resolve queries in the first interaction on your websites and mobile applications.

Improve first contact resolution

Use integrated live chat to gain proper context and tools like video and co-browse to successfully resolve customer queries in the first interaction.

Be where your customers are

Add Sprinklr Live Chat to your websites, mobile apps and even in-store kiosks using a lightweight script. Customize it to reflect your brand style with zero coding effort.

Assist customers beyond business hours

Configure auto-replies and answer customer queries 24x7. Enable customers to schedule one-on-one appointments with your agents using built-in appointment booking.

Enhance user experience with dark mode and avatars

Enable dark mode with a simple toggle to augment readability and aesthetic appeal. Maintain visual harmony across elements like fonts, avatar, widgets and templates.

Drive enhanced agent experiences with advanced capabilities

Share product announcements, conduct engaging product demos and deliver enhanced shopping experiences.

Proactively predict and handle drop-offs

Use proactive prompts based on your user behavior on websites and apps to provide contextual assistance, enhance the shopping experience and reduce cart abandonment.

Deliver personalized product demos

Empower your team to schedule and conduct one-on-one video calls for personalized consultations and product demos. Your agents can also help customers resolve their issues faster and in real time.

Keep your customers informed

Share critical updates or create awareness around the latest products and campaigns without delays, through prompts and contextual cards in customizable live chat widgets.

Provide assistance with live shopping

Enable your agents to curate a personalized shopping experience for customers by optimizing advanced capabilities such as product search, voucher suggestions and cart creation.

Reduce service costs with fewer call volumes

Get complete access to customer context, and watch AI provide response and knowledge recommendations, CRM insights, real-time assistance and more — all on a unified agent desktop.

Empower your agents to serve customers faster

Make it easier for agents to quickly resolve customer queries using AI-powered assistance tools — like sentiment detection, knowledge base article extraction, CRM data collection and more — all from one screen.

Enable customers to help themselves

Encourage customers to resolve simple queries by providing them self-serve options, like FAQs, knowledge base articles, automated troubleshooting workflows, customer communities and conversational AI bots.

Reduce on-site visits and improve FCR rates

Facilitate remote debugging by enabling customers to share their screens, initiating video calls and allowing agents to take control. Annotate and guide customers on complex problems while ensuring complete compliance with brand and security guidelines.

Deliver authentic experiences that customers love while staying brand compliant

Customize your live chat UI to deliver a consistent on-brand experience while ensuring enterprise-grade security and accessibility.

WCAG compliant

Make Sprinklr Live Chat accessible to users with impairments by ensuring compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Safeguard user data

Implement data masking and strengthen session management for enhanced security with PCI compliance. Ensure secure handling of sensitive information from customers to agents.

Ensure secure customer verification

Build in an added layer of security to verify users with the help of single sign-on (SSO), OTP validations, secure chat links or secure handshakes between the website, app and chat.

Fully customize your live chat UI

Modify your live chat user interface to align with your branding without any code. Utilize the diverse library of rich assets to create the desired conversation experience across channels.

Frequently asked questions

What is live chat support software?

Live chat support software is a technology that enables businesses to provide customer support in real time. Customers can chat with a live agent through a chat interface, which can help businesses quickly answer questions, resolve issues and provide technical support. Live chat enables swift resolutions, reduced support tickets and improved customer satisfaction.

What are the key capabilities of live chat support software?

Below are some of the important capabilities of live chat support software.

Real-time communication: Enables easy, instant interactions between agents and customers across channels such as live chat, video and even through co-browsing
Automation: Chatbot software, guided workflows and other technologies can be utilized to make your agent’s job easier.
AI-centric self-serve: Generative AI-powered bots and knowledge base portals can provide quick, contextual resolutions.
Analytics: Track customer satisfaction, identify trends and improve chat experience through insights from conversational analytics software.
Integrations: Can be easily integrated with other business applications such as CRM systems and conversational AI platforms through SDKs and APIs
Live Shopping: Empower agents to curate a personalized shopping experience by adding relevant products to the customer's cart in real -time.

How does live chat support software improve customer service?

Live chat support software enhances customer service in the following ways:

Provide instant responses: Customers receive real-time assistance, reducing wait times and frustration.
Enables efficient resolutions: Agents access customer info and history, enabling personalized and swift issue resolution.
Ensures 24/7 availability: Around-the-clock support accommodates global customers, boosting satisfaction.
Facilitates multi-tasking: Agents handle multiple chats simultaneously, optimizing efficiency.
Provides reliable insights: Data gathered from conversational analytics solutions in live chat help improve service quality and identify trends for future enhancements.

Can live chat support software integrate with the existing system?

Yes, live chat support software can often integrate seamlessly with your existing business-critical systems. These solutions can be installed on your website, mobile apps, kiosks, portals and even ops-related tools like CRM or help desk solutions through APIs and SDks. This integration enables agents to access customer information, history and context — streamlining interactions and providing a consistent customer service experience.

What are the benefits of using live chat support software for businesses?

Using live chat support software offers several benefits:

Improved customer satisfaction: Real-time assistance and quick issue resolution enhance customer experience.
Cost efficiency: Multiple chats handled by agents are more economical compared to phone support and enabling self-serve helps reduce costs even further.
Increased sales: Instant support during the buying process can boost conversion rates.
Data-driven decisions: Valuable insights from chat interactions aid in refining products and services.
Competitive edge: Offering modern, convenient support can differentiate a business from competitors.

We’d suggest you sign up for a free trial of an AI-powered Live Chat software to experience the full potential of Live Chat and how it can improve your customer service operations.

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