AI-powered Social Media Management Solution
Managing social is now powerfully simple
Built-in Social Listening, Generative AI and an all-new user-friendly interface — Sprinklr Social Self-Serve has everything you want from a social media management solution at a price you will love.
Boost productivity with the most comprehensive Social Media Management Solution
Simple to try
Ready to use out of the box
Simple to set up
Get it up and running in 10 mins
Simple to use
User-friendly interface
Simple to love
Starts at $199/user/month
Plan and organize your content effortlessly
Publish and collaborate flawlessly
View every social post, campaign and event across 6+ platforms in one unified dashboard. Seamlessly collaborate with your teams in multiple time zones.
Manage creative assets easily
Go beyond just organizing your content assets. Now seek approvals, leverage version control and view performance insights across photos, videos, text and GIFs.
Create a workspace you love
Set custom views within your social calendar and content library. Organize by campaigns, users and associated tasks.
Publish across major social channels with one click
Manage all your social campaigns on one platform with Sprinklr Social Self-Serve. Create, schedule and publish posts on your chosen channels at the best time.
Omnichannel Publishing
Publish on multiple channels seamlessly
Preview, edit and publish social posts on multiple channels in accordance with posting guidelines.
Smart Scheduling
Publish when customers are online
Auto-schedule posts to publish at the best time possible with Sprinklr AI and maximize your content's reach and engagement.
AI-Assisted Content
Generate limitless content ideas instantly
Let OpenAI’s GPT instantly generate ideas for your social posts while you decide the brief, tone and audience.
Approval Workflows
Stay on brand. Always.
Easily set up multi-level publishing approval to ensure your content is always brand compliant — even when engaging with your customers.
10+ social platforms. ONE unified inbox.
With the Sprinklr Social Self-Serve, you can manage all your interactions in one place and automate routine tasks to respond to your audience faster than ever before.
Unified Inbox
Engage with customers on multiple channels
Interact with your customers' posts, mentions, comments and respond to DMs on 10+ channels from one unified dashboard.
AI-powered Sentiment Analysis
Understand your customers’ needs
Categorize every incoming message by intent and sentiment automatically. Truly understand your customers and help them in the best way possible.
AI-assisted Responses
Personalize each customer interaction
Create personalized, compliant responses with Generative AI to make every customer feel important. Easily maintain quality with AI-powered grammar checks and approval workflows.
Profile History
Remember every customer interaction
Access all past interactions with each customer across multiple touchpoints and ensure that they never have to repeat their queries.
Understand customer expectations to make them happier
Turn unstructured data into insights
Listen to thousands of online conversations in real time and uncover actionable insights about your brand, customers, industry and more.
Monitor the world in real time
Know what's trending across the globe as it happens and analyze those trends based on brand, country, topic and severity.
Beat competitors at their own game
Unlock detailed benchmarking reports to easily compare your performance against your competitors' engagement, fan sentiment, following and more.
Access high quality reports to create a powerful social media strategy
Measure organic social performance
Monitor the performance of your organic social posts across multiple channels. Get real-time insights on post engagement, audience demographics and more.
Measure paid social campaigns
Unlock insights on your paid campaigns across popular social channels by simply connecting your ad accounts in Sprinklr.
Measure customer interactions
Monitor how quickly you respond to your customers and how they feel about each interaction while keeping tabs on your team’s performance.
Scale your social media efforts with confidence
Boost Productivity using AI
Sprinklr AI+ unifies the power of Sprinklr AI and the best Generative AI technologies to maximize your social media team efficiency. You can quickly generate and modify content, schedule posts and analyze customer sentiment.
Approval Workflows
Set approval workflows within the asset manager, editorial calendar, publisher and unified inbox to ensure your content is always on-brand.
Explore everything that is included with Sprinklr Social Self-Serve
Omnichannel Publisher
Schedule and publish content across 6+ major social channels efficiently from a unified platform.
Calendar
Get a consolidated view of your social posts, events and campaigns and stay in control of your schedule.
Asset Manager
Create, organize and distribute all digital assets from one place effortlessly.
Social Listening
Use integrated social listening to uncover crucial insights and create a customer-first social strategy.
Smart Inbox
Monitor and manage all your customer conversations from a single inbox.
Reporting
Measure your performance across 10+ social channels and unlock actionable insights to create a performance-driven strategy.
Does your social media team need more?
Learn how Sprinklr’s Enterprise offering can help brands looking to manage complex social needs across multiple teams, geographies and business units.
Social media management on 30+ channels with the flexibility to add new channels quickly.
Enterprise-grade governance with 10x more granular roles and permissions and highly configurable workflows.
Advanced analytics with 5x more metrics and limitless customization to ensure you get the insights you need.
In-depth capabilities across other Sprinklr products for a unified customer experience management (Unified-CXM).
Sprinklr resources
The demo series will be semi-live across multiple regions and numerous time zones every month.
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