SOCIAL MEDIA MONITORING PLATFORM
Truly understand your audience with social media listening and monitoring
Explore your audience’s interests and identify their needs to make data-driven decisions that truly make your customers happier.
Leverage millions of unstructured social conversations to make informed decisions
Empower your brand with real-time insights for competitive benchmarking, crisis management and much more.Unlock customer and competitor insights
Analyze customer conversations in real time and explore what they say about your brand and competitors with a simple search.
Get the complete picture
Drill down and understand the root cause for variations in critical metrics.
Protect your brand reputation
Get real-time alerts on spikes in brand mentions, engagement and negative sentiments to proactively handle a potential crisis.
Identify emerging trends to stay ahead
Connect better with your audience by leveraging AI generated top-themes to initiate conversations.
Monitor discussions around specific keywords
Expand your social listening across multiple channels
Ensure every customer feels heard across 10+ social and review channels and never miss out on any critical insight.
Conduct query-based listening in seconds
Specify the keywords you wish to include or exclude during listening so you can focus on the insights that matter most to your brand.
Use filters to refine your listening insights
Get relevant insights faster by applying filters to your listening insights. Refine your data based on language, location and message type.
Unlock actionable reports to improve your brand health
Create performance-driven social media strategies
Discover 10+ use-case-based brand reports to drive your social media strategy.
Build a positive brand image in the media landscape
Access reports on your brand visibility, media coverage, sentiment analysis and brand reputation instantly to improve your brand health.
Everything the Sprinklr Social Self-Serve offers
Omnichannel Publisher
Schedule and publish content across 6+ major social channels efficiently from a unified platform.
Calendar
Get a consolidated view of all your social posts, events and campaigns and manage your schedule with ease.
Asset Manager
Create, organize and distribute all digital assets across channels from one place effortlessly.
Reporting
Measure your performance across 10+ social channels and unlock actionable insights to create a performance-driven strategy.
Smart Inbox
Monitor and manage all your customer conversations across 10+ channels from a single inbox.
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