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Contact Center Playbook: The Era of AI-first Experiences

Love it or hate it – you just CAN’T ignore AI anymore. Its transformative power is being felt among businesses across industries globally. And contact centers stand to gain immensely from this emergence of AI and Generative AI (GenAI). Despite the concerns of data privacy, security, performance accuracy and compliance, contact center leaders are optimistic of the benefits of this technology and are making it a priority. 

In our latest Contact Center Playbook, we unravel how AI and Gen AI enable contact centers to improve customer satisfaction, agent productivity while gaining deep insights from customer interactions.  

Our latest Contact Center Playbook tackles:  

• The needs of customers: better self-service using AI 

• The priorities for agents: improved productivity and growth opportunities led by AI 

• The ask of contact center leaders: data-driven insights and action plans powered by AI 

• Success stories of customers delivering AI-driven experiences