DOWNLOAD

How to Create Customer-Led Experiences in Tech

Learn how winning tech companies actively listen to their customers’ needs and future-proof their success

Only 20% of consumers feel that the tech industry offers the best digital customer service and experience. Tech companies will need to refocus on the fundamentals – product innovation and customer loyalty – to sustain revenue growth in the coming years. To do that, they need to understand what their customers truly want and create experiences they’ll never forget.  

In this ebook, we explore how leading technology brands respond rapidly to customers’ evolving needs and earn their loyalty by:

• Employing a customer-led approach to weave experiences that deliver value to customers at moments that matter

• Understanding customer intent and sentiment to provide a seamless and personalized experience with conversational AI 

• Maximizing agent productivity with intelligent, preemptive help; smarter routing; and customer-driven community forums.