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CX Network | Leveraging Data Analytics for Contact Centre Optimization

79% of the contact centres surveyed in the Asia Pacific region including Australia, India, Singapore, Indonesia, and more, said that they use multiple tools to understand customer data.  46% of the contact centres do not have centralized data storage required to deliver the swift and seamless experiences their customers expect. 

Don’t let the lack of data analysis and unification slow you down from delivering hyper-personalized experiences that delight your customers. Discover more of such trends in data analysis for contact centres in APAC from our latest market research report conducted in association with CX Network.  

“Leveraging Data Analytics for Contact Centre Optimization” features insightful case studies from boAT, Humm Group, New Balance, and Sprinklr. Know where your contact centre stands amongst competition in the Asia Pacific region. Discover your competitors’ plans to invest in contact center capabilities and more.  

In this report, you will find:  

• Customized survey results from 100+ contact centre leaders in APAC  

• Interview and insights from Sprinklr’s Solutions Consultant AVP – Sebastien De Cock 

• How conversational analytics and predictive intelligence are transforming customer communications.