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CXN Contact Center Efficiency

At the start of this year, Gartner predicted that 60% of customer service leaders are under pressure to adopt AI. Eight months later, leaders have realized the benefits of AI to extend beyond just cost savings. In the Middle East, businesses are encouraged by the initial successes of AI adoption. 

Our latest whitepaper produced in association with CX Network explores three ways contact center leaders can enhance the efficiency of their contact centers, also featuring insights from our in-house expert, Haitham Elkhatib, SVP, Sales.  

In this whitepaper, learn how: 

• Gen AI and related tools to drive strategic business outcomes 

• The transition from an omnichannel to a “channel-less” architecture is the future of CX 

• Go Telecom, a leading telecom company in the Middle East reduced its average handle time by 63% by adopting a channel-less approach 

• Empowered agents contribute to improved customer satisfaction