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CX Network | Measuring the returns on AI-powered CX in Europe

A recent survey conducted by CX Network reveals that two-thirds of its members are experiencing heightened pressure to demonstrate ROI. This challenge is compounded by limited budgets and the emergence of a new generation of AI-powered tools.  

CX experts are now required to engage in cross-functional collaboration within their organizations to identify and showcase the returns brought about by their investments. 

Drawing on expertise from Gregorio Uglioni (Head of Business Transformation for Cantonal Hospital of Winterthur), Olga Potaptseva (founder of CX Panda, CXPA Finland), Evri, and Michael Maas (SVP, Sprinklr), the report on "Measuring the returns on AI-powered CX" offers a roadmap for projecting, tracking, and unlocking ROI, as well as demonstrating the significance of AI-powered customer experiences to executive teams.  
 

In this report, you will learn about: 

• Expected financial and CX gains from AI deployment 

• Essential KPIs for ROI mapping and projections 

• The role of AI investments in delivering top quality CX