Download

Tech Industry Benchmarks Report for Digital CX & Social

Unlock new insights into how brands are advancing digital customer experiences — and why a unified strategy is a competitive advantage.

Technology companies in 2021 face massive disruption and competition. They have to navigate threats, innovate relentlessly, and identify strategic opportunities — which makes their ability to deliver a best-in-class omnichannel CX strategy more critical than ever. 

Sprinklr’s first benchmarking report for the technology industry compiles unprecedented first and third-party data to bring you in-depth analysis on:  

• The performance of industry leaders’ CX across the full breadth of the brand/customer digital relationship  

• Why listening on digital channels is such a critical competitive intelligence tool — and where there’s room for improvement

• How unified customer experience management (Unified-CXM) strategies are helping brands break down data, organizational, and customer management silos