Professional Services
A digital transformation expertise and a partnership that your organization needs to maximize business outcomes and become customer-first.
Digital transformation excellence that’s you-centric
We believe that technology, no matter how powerful or well designed, is only as good as the people and process that complement it. Our foremost goal through our suite of professional services is to ensure that you consistently find a return on your investment and reach new levels of success as a business. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that you are successful in your digital transformation journey.
Our Services
Change Management
Managed Services
Strategy and Analytics
Enablement
Business Process Optimization
Moderation Services
Capture comprehensive omnichannel customer feedback across stores, locations and geographies
From business process optimization to communication design, the value of your Sprinklr deployment often requires organizational change management. We work with you to tailor the best framework based on our best practices and your teams’ needs.
Whether you need to add new users, update your platform configuration, or conduct ongoing training to ensure adoption, successful deployments require administrative assistance. Sprinklr’s managed services consultants work in both onsite and virtual capacities – as a part of your team and to provide expert software administration.
Our team of world-class strategy and analytics consultants have deep experience in creating and measuring CX programs at some of the world’s largest organizations. Whether you are just on CX transformation or need expert assistance in fine-tuning your program, Sprinklr offers domain expertise and analytics assistance to drive your strategy forward.
Enterprises often struggle with the high levels of inbound conversation across channels. Whether it’s day-to-day assistance or a timebound campaign, our moderation team assists in content triaging, basic or complex response, and influencer identification to make sure there is no conversation left unnoticed at your organization.
Our proprietary implementation process – Plan, Build, Educate, Empower, Transform – ensures your primary goal in software implementation: speed-to-value. Beginning with “kickstarter recommendations” based on initial audits of your CX and business landscapes and continuing through to post-deployment optimization, our enablement consultants focus on working with you to make sure the Sprinklr solution effectively meets your diverse business and user needs.
- Knowledge Enablement: Sprinklr offers interactive onsite and virtual training programs, depending on your unique requirements.
- Sprinklr Masters Series: Receive advanced administrative and module-based training as well as certification from our expert training staff. Collaborate with other Sprinklr customers on advanced use cases and administration.
- Agile Deployment: Whether you require a quick start for a global campaign, general software implementation, or simply prefer a more hands-on, accelerated deployment model, Sprinklr’s team is specially trained to perform rapid onsite software deployment.
- Success Management: Our Success Management team is comprised of passionate, skillful individuals that will be your leading advocate and point of contact through every aspect of your Sprinklr experience. They are equipped with the knowledge, tools, and resources needed to ensure your CX strategy is optimized to its full potential, your concerns are addressed quickly, and you get the most out of your investment.
Sprinklr consultants will work with you to perform a gap analysis between your current and future states, to help enhance your social business process and to maximize your use of the Sprinklr platform.
- Solution Design: Whether you’re integrating Sprinklr with legacy systems or installing multiple premium modules, our Solution Architects will help design your full Sprinklr solution at the enterprise level for the most complex software deployments.
- Communication Design: Good communication is as important as the right technology in driving successful organizational transformation. Sprinklr offers custom communication program development, through social business workshops for executive stakeholders, office collateral design, deployment KPI modeling, and beyond.
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