SOCIAL SUITES

Consolidate all of your social media needs on the only unified social suite.

Point solutions are no longer the solution. Sprinklr Social Suites consolidates social media advertising, listening, publishing, and customer engagement on a single, seamless, unified customer experience management (Unified-CXM) platform — all powered by market-leading AI automation.

9 out of the top 10 most valuable brands trust Sprinklr.

“One of my most critical decisions was to identify the best-in-class social media platform in the market. After a lengthy process, we selected Sprinklr. It was the only platform robust enough to serve our needs as a global organization and innovative enough to keep up with our aspirations for social.”

Americo Silva

Global Head of Digital and Social Media, Shell

“When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. They told me that they could integrate marketing channel data with Sprinklr data, customize their environment, and customize their reports – all things we couldn’t do with past solutions.”

Lori Seaman

Global Social Media Manager, AAA Club Alliance Social Media Center of Excellence

“We are using Sprinklr to try to improve the efficiency of our corporate and local advertisements. We have hundreds of independent groups that are running advertisements worldwide. Sprinklr allows us to capture the success metrics for each of these in one place to be able to identify best practices in our advertising efforts. We then share these best practices with our independent groups to improve their advertising efforts.”

Taylor Hone

Strategic Development, The Church of Jesus Christ LDS

Lori Seaman

Global Social Media Manager, AAA Club Alliance Social Media Center of Excellence

Taylor Hone

Strategic Development, The Church of Jesus Christ LDS

Expand your social media capabilities across 30+ channels with a single, comprehensive solution.

Unify social media management for all customer-facing functions

As the world’s first and only Unified-CXM platform, Sprinklr is custom-built for enterprises — leveraging strong roots in social media management to create a seamless way for digital research, customer service, marketing, and sales teams to work collaboratively to create better customer experiences.

Leverage an extensive range of feature sets

Create better customer experiences through seamless integrations

With built-in app integrations, enterprise connectors, and a robust set of REST APIs for more detailed integration requirements, Sprinklr makes it easy to bring every team that uses social together on the same platform — so you can create create consistent, on-brand experiences for your customers across all channels.

APIs — Sprinklr integrates seamlessly with existing CX stacks.
CRM Systems
eCommerce Systems
Survey Customer Feedback Management Systems (CFMs)
Website & Email Systems — Sprinklr offers real-time, no-code configuration

Sprinklr recognized as a Leader in The Forrester Wave™: Social Suites, Q3 2021.

Forrester evaluated the 9 providers that matter most in social suites — and Sprinklr was named a Leader. Get the full report to see how Sprinklr stacks up against the top vendors (spoiler: Forrester gave us the top score in the Current Offering category).

What are social suites?

Forrester defines social suites as a social platform that combines “multiple social tech capabilities into a single unified platform, such as social listening, customer response, organic publishing, advertising, influencer marketing, employee advocacy, ratings and reviews management, user-generated content management, and/or social communities.”

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