SPRINKLR FOR CUSTOMER SERVICE TEAMS
Transform your contact center into an experience center
With Sprinklr’s AI-native CX platform, your customer service teams and AI work in perfect sync — turning every interaction into an extraordinary experience across 30+ voice, social and digital channels.
TRUSTED BY THE WORLD’S MOST ICONIC BRANDS
Extraordinary CX doesn’t have to come at a high cost
Unify your teams, tools and channels on one platform
Break down operational silos with an omnichannel view of every customer — enabling humans and AI to operate in perfect sync across 30+ channels on a single platform.
Elevate service quality with human-AI collaboration
Enhance customer service with real-time GenAI support that strengthens and not substitutes your agents' efforts. Gain deep insights to boost your contact center performance.
Transform your contact center for next-gen customer experiences
Improve resolution times, boost revenue, and turn every customer interaction into an extraordinary experience that builds lasting loyalty.
Trusted by global brands. Chosen for real results.
Umniah transformed customer care with AI-powered chatbots and reduced agent handover by 53%
“Our Sprinklr-powered chatbot is light years ahead of what we had before. It’s not just informative — it’s action-oriented. Customers can troubleshoot service issues, check their balances, make changes, and more. That kind of functionality has exceeded even our expectations.”
Khaldoun Sweidan
Chief Commercial Officer
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Jumia improved average CSAT by 76% and reduced escalation rate by 11%
"I was looking for a partnership, and that's what we got with Sprinklr. The team customizes the solution based on what our customers really need and contributes to our platform in a way that helps both of us grow."
Hanan El Matarawy
Group Vice President of Business Products
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3M reduced case response time by 90% and improved CSAT with Sprinklr's scalable, AI-enhanced approach
“Sprinklr has given us additional capacity and driven results we couldn’t have achieved internally. We connect more with our customers and learn from them daily, and that makes 3M a better company.”
Kirsten Salmanowicz
Sr. Manager, Global Media Tech & Governance
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Deutsche Telekom rings in the future of CX with AI-powered CCaaS
“When you realize the potential that lies within Sprinklr, you unlock a new way of thinking about customer experience management.”
Bianca Löwemann
Senior Innovation Manager
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Telefónica unified 11K agents on one platform and streamlined contact center operations across Latin America
“We are pleased to deepen our partnership with Sprinklr to accelerate our digital transformation goals while reducing infrastructure costs and, most importantly, increasing customer satisfaction.”
Christian Tavella
Customer Service Project Manager
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Gulf Bank reduced average first response time from 58 minutes to under 6 minutes
"This was an incredible leap, as prior to using Sprinklr, our agents had to switch from one platform to another to ensure that all inquiries were attended to."
Mursi Mahmud
Head of Customer Contact Center
Read full storyUmniah transformed customer care with AI-powered chatbots and reduced agent handover by 53%
“Our Sprinklr-powered chatbot is light years ahead of what we had before. It’s not just informative — it’s action-oriented. Customers can troubleshoot service issues, check their balances, make changes, and more. That kind of functionality has exceeded even our expectations.”
Khaldoun Sweidan
Chief Commercial Officer
Read full storyJumia improved average CSAT by 76% and reduced escalation rate by 11%
"I was looking for a partnership, and that's what we got with Sprinklr. The team customizes the solution based on what our customers really need and contributes to our platform in a way that helps both of us grow."
Hanan El Matarawy
Group Vice President of Business Products
Read full storyGet the Sprinklr Advantage
Sprinklr helps enterprises scale smarter by combining deep integrations, customizable workflows and real-time customer intelligence to deliver seamless, personalized experiences.
Unified Platform
Streamline operations and ensure better governance by unifying global teams, tools, data, and channels.
Advanced AI for CX
Deploy enterprise-validated GenAI models instantly across your contact center to boost agent productivity and customer satisfaction.
Omnichannel Architecture
Maintain a single, context-rich conversation across 30+ channels — and add new ones effortlessly with unified data models.
Customer 360
Uncover the true voice of your customer by combining insights from surveys, social listening, and more — extending beyond contact center cases to elevate service quality.
Your entire contact center on one AI-native, unified platform
Each Sprinklr solution works seamlessly together to unify interactions, simplify workflows, and drive continuous transformation.
Omnichannel Contact Center
Deliver consistent, personalized service experiences across 30+ digital, social and voice channels — with an AI-native, omnichannel platform.
Customer Self-Service
Empower customers to resolve issues on their own with easy-to-use self-service solutions, like Sprinklr Agents, Communities and Knowledge Base.
Digital Customer Service
Deliver digital-first customer support across 30+ channels — including social, messaging, live chat, text and email. Give agents a unified 360-degree view of every customer on one platform.
Outbound Campaign Management
Reach out to customers and prospects proactively on their preferred channels. Achieve better campaign outcomes with 100% compliant, AI-powered dialers.
Contact Center Intelligence
Unlock actionable insights from every customer conversation across channels. Identify opportunities to improve agent performance, and provide timely feedback along with contextual training.
Winning across the CCaaS landscape. Recognized by leading analysts.
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Forrester Wave™
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Forrester Wave™
Achieve 210% ROI with Sprinklr Service
Enterprises using Sprinklr Service have achieved 210% ROI and realized $3.28 million in total benefits — in 3 years.
Let’s make extraordinary CX possible with an AI-native platform