SPRINKLR FOR CUSTOMER SERVICE TEAMS
Maximize contact center productivity at minimal costs
Unify your customer service capabilities across voice, digital and social channels on one platform. Use AI to improve agent productivity, direct customers to self-serve channels and reduce your contact center costs.
The world’s leading brands trust Sprinklr
Redefine customer service with a proactive, digital-first approach
Empower your customers to resolve issues by themselves. Empower your agents to deliver quick, contextual and delightful support experiences.Unlock efficiency with digital-first service experiences
Enable customers to successfully resolve issues by themselves with easy-to-use self-service options. Reduce ticket-handling costs by deflecting conversations to digital channels, and improve overall contact center productivity.
Use AI to automate routine tasks and boost agent productivity
Equip your agents with AI-powered insights. Get real-time suggestions for the next best action and contextual recommendations on a single screen. Automate routine tasks and keep agents readily available for complex customer queries.
Predict and address customer needs proactively
Use AI-powered contact center intelligence to recognize customer intent, predict issues and provide proactive service. Anticipate customer needs and communicate proactively.
Make your contact center a strategic differentiator
Drive proactive engagement, automate agent workflows, deliver channel-less experiences and uncover opportunities for growth and transformation.
Omnichannel contact center
Deliver consistent, exceptional service experiences across digital, social and voice channels with a truly omnichannel AI-native platform
Customer Self-service
Empower customers to resolve their issues themselves with powerful and easily accessible self-service solutions, such as AI-powered bots, communities and knowledge base.
Digital customer service
Drive digital-first customer support across 30+ channels including social and messaging channels, live chat, text and email. Give agents a 360° view of each customer on a unified platform.
Outbound campaign management
Reach out to customers and prospects proactively on the channel of their choice. Drive campaign outcomes effectively with 100% compliant, AI-powered dialers.
Workforce engagement management
Create and maintain a high-performance environment for agents by optimizing their schedules, automating quality management and personalizing their learning.
Contact center intelligence
Get actionable insights from every customer conversation across channels. Identify opportunities to improve agent performance, and provide feedback and contextual training.
Social customer service
Unify conversations from 24+ social channels into a single inbox. Offer quick, seamless and automated support at scale on social media platforms.
Conversational commerce
Expand your commerce capabilities across 30+ channels and leverage best-in-class AI to boost conversion rates.
Proactive digital engagement
Deliver great customer experiences with proactive outbound notifications across 30+ channels, including live chat.
WHY SPRINKLR
The power of a unified platform
Unify all contact center functions and tools on a single platform. Enable your teams to deliver consistent experiences across channels.
Simplify contact center operations with a unified platform
Unify case management, conversational AI, analytics and quality management to eliminate the need for any other point solution.
Expand customer service coverage on all preferred channels
Add new channels seamlessly and scale experiences with the broadest coverage of customer service capabilities across 30+ channels.
Ensure seamless customer experiences irrespective of the channel
Get a unified view of the customer with Sprinklr's channel-less architecture that’s powered by a unified data layer. Deliver consistent experiences even when customers switch from one channel to another.
Leverage AI with industry-leading accuracy across customer service functions
Deploy unified AI models tailored to specific industries, and effortlessly scale them across use cases, channels and functions to enhance contact center productivity. Fast-track insights and improve efficiency with Sprinklr's 1,250+ AI models.
Explore how Sprinklr helps global brands deliver happier customer service experiences
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