Conversational Commerce Solutions by Sprinklr

Conversational Commerce

Boost conversion rates by up to 10 times with AI-powered conversations

Expand your commerce capabilities across 30+ channels. Leverage best-in-class AI to engage shoppers and boost conversion rates.

The world’s leading brands trust Sprinklr

Restore the lost customer intimacy in digital era with AI

Shoppers always seek pre-purchase engagement with businesses. In the digital era, messaging platforms have become instrumental in reviving these dialogues, and with the help of AI, businesses can now personalize these interactions to enhance conversion rates.

Deeper engagement. More conversions.

Drive meaningful conversations and high conversion rates across social platforms, messaging channels, live chat, and video chat – all with a unified AI-powered conversational commerce platform.

Generate a continuous top-of-the-funnel lead flow

Drive more one-on-one conversations with omnichannel campaigns, including offline channels via QR codes. Notifying shoppers about new arrivals, price drops, and re-engage abandoned carts with targeted content.

Solution 2 - Conversational Commerce (Notify)

Recommend products from pre-built catalogs with Sprinklr AI

Use Sprinklr AI to detect intent from incoming messages. Route them to virtual agents that make product recommendations from catalogs that match your shopper’s interests or route them to an AI-enabled sales representative for expert advice.

Solution 3 - Conversational Commerce (Recommend)

Nudge shoppers ahead in their buying journey

Shoppers can compare products, read customer reviews, and get answers quickly with virtual agents. They can also easily schedule appointments with sales reps and connect through video chat.

Solution 4 & 5 - Conversational Commerce (Persuade)

Streamline cart management and payments

Sprinklr’s unified platform helps shoppers easily add items to cart and make payments without switching channels. Sales representatives can also create carts and share cart links for a seamless shopping experience.

Solution 6 - Conversational Commerce (Purchase)

Uncover actionable insights from each interaction

Get real-time access to key performance metrics, customer preferences, and shopping barriers at each stage of the buyer journey — including response times, CSAT, drop-off rates, bot, and sales rep efficiency.

Solution 7 - Conversational Commerce (Analyze)

WHY SPRINKLR

The power of a unified platform

Sprinklr’s Conversational Commerce solution is built on a cloud-native platform and is deeply integrated with core contact center workflows.

Seamless transfers

Enable smooth transitions between Conversational AI bots and sales reps, ensuring no loss of conversation context.

Off-the-shelf integrations

Address shopper queries promptly using out-of-the-box integrations like CRM, inventory management system, order management system, and more.

Build once, deploy anywhere

Eliminate the need to redeploy with reusable workflows that can be instantly deployed across 30+ channels and 100+ languages.

Customizable agent desktop

Improve your sales rep productivity by consolidating shopper information, order history, offers and more in one central hub.

Do more with Sprinklr

Live Chat

Deliver prompt customer service and increase sales across all digital channels

LEARN MORE

Conversational AI

Drive sales, self-service and support with scalable generative-AI-powered bots.

LEARN MORE

Social Customer Service

Scale customer service across 25+ social channels

LEARN MORE

Big brands drive big impact with Sprinklr

24% conversion rate

A global audio equipment manufacturer achieved a 24% conversion rate on all conversations initiated through proactive prompts on their website during Black Friday.

22% growth in sales

A multinational cosmetic brand increased its sales by 22% by deploying Sprinklr’s Conversational Commerce on click-to-messenger ads.

$7.3M carts activated

A leading audio equipment brand in India activated $7.3M worth of abandoned carts with automated outbound campaigns on WhatsApp, engaging them with Conversational AI bots.

Ready to learn more?

Explore what’s possible with Sprinklr.
Sign up for a personalized demo today.

Request a demo