OUTBOUND CAMPAIGN MANAGEMENT

Improve contact rates by up to 30% with AI-powered omnichannel campaigns

Prioritize call lists and identify the best times for outreach. Orchestrate omnichannel journeys spanning voice, email, SMS and popular social channels to drive successful campaigns.

The world’s leading brands trust Sprinklr

AI-driven omnichannel outreach is the need of the hour

Customers expect a two-way conversation with brands on their preferred channels. Organizations must expand beyond regular outreach channels and leverage AI to free up agents' bandwidth to drive successful campaigns.

More contacts. More conversions.

Sprinklr’s Outbound Campaign Management solution helps you optimize customer connection rates across channels and drive more conversions using AI.

Engage with customers that matter the most

Fetch customer data from first-party sources and CRM using various data connectors or simply upload a file. Filter and validate your customer data easily on the same screen.

Tailor campaigns to meet customer preferences

Set up smart omnichannel campaigns that adjust to customer preferences, transitioning to alternative channels or making callback attempts in the absence of a response. Prioritize calls and manage pacing with easy-to-use list and campaign management tools.

Improve team productivity with AI-powered dialers

Improve connection and conversion rates with AI-powered predictive dialers, progressive dialers, preview dialers and more. Stay compliant with all applicable laws and avoid slip-ups using ‘do not contact’ lists.

Reduce agent workload with outbound IVR

Harness the power of Sprinklr Outbound IVR to auto-deliver personalized notifications across multiple channels. It can also facilitate information collection and guide customers toward resolution or route to an agent when in need of further assistance.

Improve campaign performance with real-time analytics

Conduct in-depth analysis of every campaign's performance in real time. Track metrics such as calls attended, abandonment rate, average handle time and more. Identify and proactively address potential gaps to improve your campaign performance with ease.

WHY SPRINKLR

The power of a unified platform

Built on a channel-less architecture, Sprinklr's Outbound Campaign Management solution is tightly integrated into the rest of your contact center workflows.

Pre-built CRM integrations

Make use of CRM integrations to import contacts smoothly and get the most out of your investments.

Customizable agent desktop

Cut down on your agents' unproductive activities by consolidating customer information, campaign data and performance dashboards in one central hub.

Integrated inbound/outbound

Boost contact center productivity multifold with a blended inbound and outbound contact center.

Seamless transfers

Enable smooth transitions between virtual and human agents, ensuring no repetition of customer issues.

Cloud interoperability

Transition to Sprinklr quickly and seamlessly with support for multiple hosting providers across GEOs, from Amazon Web Services and Google Cloud Platform to Microsoft Azure and more.

Human-like voice bots

Deliver great experiences with advanced human-like voice bots with in-house text-to-speech and speech-to-text capabilities.

Do more with Sprinklr

Outbound Voice

Increase connect rates and campaign productivity with AI-powered dialers.

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Conversational IVR

Enable self-serve with voice bots and route complex issues to live agents.

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Omnichannel contact center

Deliver consistent, exceptional service experiences across digital, social and voice channels with a truly omnichannel, AI-native platform.

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Big brands drive big impact with Sprinklr

15% higher conversions

A leading private bank in APAC improved its connect rates by 20% and achieved 15% higher conversions for the managed customer base.

60% higher connect rates

A leading wellness chain in India connected with 60% more customers than before with the help of Sprinklr's preview dialers.

50% lower cart abandonment

An India-based eyewear retailer reduced its cart abandonment rate by 50% with the help of Sprinklr’s AI-powered predictive dialers.

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Explore what’s possible with Sprinklr.
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