Workforce Engagement & Management Solutions by Sprinklr

WORKFORCE ENGAGEMENT MANAGEMENT

Boost agent productivity by up to 20% with enhanced engagement

Unlock peak productivity with AI-powered workforce scheduling, quality management, performance monitoring and personalized coaching.

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The world’s leading brands trust Sprinklr

Break away from conventional metrics for a high-performing workforce

Agents, today, seek continuous feedback, meaningful responsibilities, recognition among peers and better control over their schedules. Comprehensive workforce engagement solutions help brands address these needs and improve agent productivity, morale and overall contact center efficiency.

Boost agent engagement. Drive operational efficiency.

Keep your agents at peak productivity throughout their employment lifecycle using Sprinklr's industry-leading AI.

Optimize contact center scheduling with Sprinklr AI

Use Sprinklr’s proprietary AI algorithms to forecast case volumes accurately across all channels. Incorporate agent requirements and ensure you hire the correct number of skilled agents at the right time.

Improve FCR and reduce AHT with AI-led agent assistance

Get the entire customer context on one screen as well as AI-recommended responses and automated summaries to help agents accelerate their pre-call, in-call and post-call activities.

Reduce operational expenses with AI-led quality management

Analyze 100% of voice and text interactions based on 30+ quality and compliance parameters automatically with Sprinklr AI+. Improve manual evaluations with effective audit calibrations and agent feedback loops.

Keep agents informed with accessible reports

Avoid external dependencies with readily accessible out-of-the-box performance and insights dashboards. Agents can track their progress against targets, and supervisors can monitor the performance of their teams and work queues easily.

Personalize agent training with AI-powered insights

Spot strengths and improvement areas for every agent easily. Leverage automated agent-coaching workflows to assign relevant training and development courses from your LMS and track real-time progress.

WHY SPRINKLR

The power of a unified platform

Sprinklr’s Workforce Engagement and Optimization solution is built on a cloud-native platform and is deeply integrated with core contact center workflows.

Omnichannel forecasting

Forecast case volumes across voice and digital channels simultaneously while considering varied SLAs and concurrency with robust AI models.

Off-the-shelf integrations

Make use of 50+ out-of-the-box integrations to help you get the most out of your investments.

Intuitive user experience

Gain access to a unified no-code platform with a customizable, easy-to-use interface for agents and supervisors alike.

Swift deployment

Headless architecture of the solution helps you go to market faster, regardless of the contact center environment.

Access on-the-go

Access functionalities anytime, anywhere with the convenience of the new Sprinklr mobile App (beta).

Do more with Sprinklr

Workforce management

Drive efficient contact center planning for better productivity and agent utilization.

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AI-powered quality management

Ensure quality and compliance, and drive personalized agent coaching.

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Reporting and analytics

Scale insights seamlessly to other functions of the organization with custom reports and dashboards.

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Knowledge base

Provide ready-to-use answers and recommendations to agents and customers.

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Agent assist

Leverage AI to guide agents and automate workflows.

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Big brands drive big impact with Sprinklr

15% increase in CSAT

Cdiscount improved its CSAT by 15% after acting on insights derived from automated quality scoring.

30% reduction in costs

A leading private bank in APAC saved 30% in operational costs by automating forecasting and scheduling.

Automated quality scoring

A consumer electronics company automated quality scoring across 21 parameters to make informed coaching decisions for its agents.

Ready to learn more?

Explore what’s possible with Sprinklr.
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