SPRINKLR FOR CUSTOMER EXPERIENCE TEAMS
Make every customer feel seen, heard and valued
Respond with empathy and precision at every touchpoint by integrating Customer Feedback Management, Marketing and Customer Service—all within one connected platform.
The world’s leading brands trust Sprinklr
Make every interaction feel personal, on every channel, every time
Effortlessly manage surveys and get richer insights through conversational feedback
Take control of your survey programs with an intuitive no-code AI-native platform. Get richer, more actionable insights with dynamic and adaptable conversational surveys.
Understand customer feedback on product and store location performance
Analyze reviews from 900+ e-commerce sites, 20+ location-based platforms, and over 1M websites and blogs — and uncover the underlying root causes as well as recommendations for next-best-actions.
Analyze all customer interactions across all channels with Conversational Analytics
Uncover intelligence from 100% of customer conversations across text and speech. Identify unknown contact drivers, unlock actionable insights, root cause analysis, and get recommendations on next best actions.
Turn every agent into your best agent with AI-powered Quality Management and Coaching
Automate call monitoring, score every conversation, get actionable insights and streamline agent coaching to drive better contact center experiences.
Increase First Contact Resolution rates with real-time Agent Assistance
Empower agents with real-time guidance — from case summarization and proactive nudges to similar case suggestions, knowledge retrieval, response recommendations, and automated after-call work.
Unlock the power of Social with comprehensive AI-powered listening
Capture conversations that matter across 30+ social and digital channels, uncover real-time insights from text, images, GIFs, and videos, and benchmark your performance against competition.
Capture the Voice of your Customer, optimize agent performance, and mitigate brand risks
Customer Feedback Management
Capture, analyze, and act on both solicited and unsolicited feedback — all within a single platform.
Contact Center Intelligence
Get actionable insights from every customer conversation across channels. Identify opportunities to improve agent performance, and provide feedback and contextual training.
Crisis Management
Proactively identify, understand and respond to emerging risks and crises. Nurture trust and build a resilient brand.