Customer Service
Create a digital-first, proactive customer service experience.
Discover the power of AI in customer service with Sprinklr in 2024. Uncover use cases, benefits and how to integrate artificial intelligence into customer service.
Issac Thomas
February 1, 2024
The call center service level measures a call center's efficiency and responsiveness in responding to incoming customer requests within the specified time.
Surbhi Nahata, Jayadeep Subhashis
February 1, 2024
Customer service messaging has an astounding open rate, making it a powerful touchpoint to reach, engage and delight customers. Are you utilizing it fully?
Ishita Nigam
February 1, 2024
Here is a guide on customer service workflows and how to use them to simplify customer support experiences and improve customer satisfaction. Dive in.
Keerthana Nithyakumar
February 1, 2024
Contact center ROI quantifies the financial returns derived from investments in a contact center. Learn how to calculate it accurately and optimize it efficiently.
Jayadeep Subhashis, Elizabeth John
February 1, 2024
Here is your ultimate list of customer service skills, including empathy, active listening, clear communication, problem-solving and more. Get the full list here.
Bishakh Dutta
February 1, 2024
Improve your call center efficiency with these practical tips and tactics that allow you to serve more callers with restricted workforce and resources. URL: blog/call-center-efficiency
Surbhi Nahata
February 1, 2024
Find the list of the top 15 customer service software in 2024. Discover each customer service solution’s top features, strengths, pricing and free trial details.
Jayadeep Subhashis
January 31, 2024
Meta Description Conversational AI in telecom helps you deliver fast and accurate experiences. See its impact with top five conversational AI telecommunication use cases.
Aksheeta Tyagi
January 31, 2024
Certain customer service phrases can impact your customer relationship & brand perception. Here are 13 customer service expressions to use and 5 to avoid.
Bishakh Dutta
January 31, 2024
Explore the 10 best contact center software, their standout features, pricing, pros & cons and reviews. Find the criteria to evaluate the best fit for your business.
Aksheeta Tyagi
January 31, 2024
What does a typical day look like for a customer support agent? What are their responsibilities, and what are some important tools being used? Read more.
Karishma Borkakoty
January 22, 2024