Blog Home

Customer Service

Create a digital-first, proactive customer service experience.

9 Contact Centers Trends for 2025

9 Contact Centers Trends for 2025

January 16, 2025 • 10 MIN READ
Issac Thomas

Issac Thomas

How to Improve Customer Service with Digital Transformation

How to Improve Customer Service with Digital Transformation

June 14, 2024 • 10 MIN READ
Bhavya AggarwalJayadeep Subhashis

Bhavya Aggarwal

Jayadeep Subhashis

8 Customer Engagement Strategies for Firms in 2024

8 Customer Engagement Strategies for Firms in 2024

August 9, 2024 • 11 MIN READ
VK
Jayadeep Subhashis

Vidhya Krishnan

Jayadeep Subhashis

15 Call Center Metrics Every Manager Should Track

15 Call Center Metrics Every Manager Should Track

August 9, 2024 • 15 MIN READ
RC
Jayadeep Subhashis

Rohan C

Jayadeep Subhashis

Customer Orientation: An 8-Step Guide (+ Examples)

Customer Orientation: An 8-Step Guide (+ Examples)

August 9, 2024 • 13 MIN READ
Bhavya Aggarwal Jayadeep Subhashis

Bhavya Aggarwal

Jayadeep Subhashis

Call center workforce management of the future [+WFM software uses]

Call center workforce management of the future [+WFM software uses]

August 7, 2024 • 13 MIN READ
AS

Aditya Singh Rajput

11 Best Knowledge Base Software for 2024

11 Best Knowledge Base Software for 2024

August 7, 2024 • 34 MIN READ
Aksheeta TyagiIssac Thomas

Aksheeta Tyagi

Issac Thomas

Bad Customer Service: Seven Ways to Identify and Fix it

Bad Customer Service: Seven Ways to Identify and Fix it

August 7, 2024 • 12 MIN READ
Issac Thomas

Issac Thomas

Customer Journey Mapping: How to Do it in 5 Steps

Customer Journey Mapping: How to Do it in 5 Steps

August 7, 2024 • 18 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

Celebrating our customers’ success: 100+ G2 badges this summer

Celebrating our customers’ success: 100+ G2 badges this summer

August 7, 2024 • 2 MIN READ
Rupali Verma

Rupali Verma

Customer Retention Management & How to Build It

Customer Retention Management & How to Build It

August 2, 2024 • 9 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

How Conversational AI Helps the Telecom Industry

How Conversational AI Helps the Telecom Industry

August 2, 2024 • 9 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

Contact Center Dashboard: Types, Benefits & Trends in 2024

Contact Center Dashboard: Types, Benefits & Trends in 2024

August 2, 2024 • 11 MIN READ
Ishita NigamJayadeep Subhashis

Ishita Nigam

Jayadeep Subhashis

30+ Winning Call Center Scripts Your Agents Must Know

30+ Winning Call Center Scripts Your Agents Must Know

July 30, 2024 • 13 MIN READ
AS

Aashika Suresh

Watch Sprinklr's unified platform in action
REQUEST DEMO
5 star review blog home page

750+
5-star reviews

Spring 2024Winter 2024Enterprise Winter 2024