Sprinklr Unified Platform and Cross Products' latest 19.11.1 release introduces a range of exciting new capabilities to enhance connector capability, iFrame enhancement, and seamless integration. Here are the key features included in Sprinklr's latest release:

Sprinklr Marketplace

The following update is introduced in Sprinklr Marketplace:

Support for Jira On-Prem Instances

The Jira Connector in Marketplace now supports integration with on-premises Jira instances, expanding its compatibility beyond cloud-based deployments.

This enhancement enables organizations using Jira in an on-premises environment to seamlessly integrate with the Jira Connector. The connector can now connect to locally hosted Jira instances, allowing teams to streamline workflows, automate ticket management, and sync data directly within their infrastructure.

For more details, refer to the Jira Integration guide.

Sprinklr iFrame to Support Copilot Widget (Beta)

Sprinklr iFrame now supports the Copilot widget, enabling users to integrate AI-powered assistance directly within their workflows.

The Copilot widget uses advanced machine learning and natural language processing to enhance productivity, creativity, and data-driven decision-making. This integration provides a seamless way for users to access Copilot's powerful features within the Sprinklr platform.

Key Capabilities

• Task Automation: Accelerates task completion by offering relevant content and automating repetitive actions.

• Enhanced Creativity and Skills: Suggests better phrasing, writing improvements, and summaries of lengthy articles.

• Real-Time Insights: Analyzes your data to deliver intelligent insights and recommendations directly within the iFrame.

For more details, refer to Care Console Widgets in iFrame.

Sprinklr V2 APIs

The following updates are introduced in Sprinklr V2 APIs:

Listening Streams API 

The Listening Streams V2 API has been introduced to retrieve the message stream associated with each message containing the required information. 

Read Messages (Bulk) using the POST method 

You can now fetch messages in bulk by providing their respective message IDs using the POST method.  

For more details, refer to the Read Messages (Bulk) using POST method API documentation. 

Sprinklr Webhooks

The following updates are introduced in Sprinklr Webhooks:

Email ID in User Current State Webhook Response 

The User Current State webhook response now includes the email ID of the user whenever their state changes. 

New “Modified by User” attribute for Case Update and Case Delete Webhooks 

While subscribing to the Case Update and Case Delete webhook, you can now set the Modified by User attribute. The Modified by User attribute helps identify which user modified or deleted a case. 

Unified Data Connector​

The following feature is being introduced in Sprinklr Unified Platform's Unified Data Connector module.

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Data Connector Export Module 

In a Data Connector Export Module, you can now export Raw Entity data and Entity Reports data to S3, an export destination, at specified intervals in a JSON format. Here the focus is on various System entities. Using a Data Connector Export Module, you can:

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• Apply a filter to several rows that can be exported.  

• Specify the Export Owner responsible for the export. 

• Choose a start date and finish date to schedule the export. 

• Decide on a regular export schedule, such as weekly or daily. 

• Share the settings with any user or user group. 

• Notify the user about the export via email or the Sprinklr platform.

For additional Information, please refer Data Connector Export Module.