Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!

Display & Presentations

Display | Touchscreen Drilldown & Custom Lens

Now, effortlessly delve deeper into your data by drilling down on display widgets in real-time. Customize lenses for any data engines to see tailored information for the widgets in focus. Gain enhanced visibility on the command center interface, analyzing trends and critical metrics with intuitive drilldowns. Quickly set up on-demand drilldowns for various use cases, reducing the need for complex hardware setups. Enjoy a faster and more flexible setup for storytelling, saving time in implementation and gaining insights seamlessly. 

Display/Presentations | Usability Updates 

New virtual mode for Display:  

Effortlessly share reports with stakeholders using the new virtual mode, optimized for virtual and on-the-go reporting. Utilize the virtual command center to monitor social or service data in real-time, to ensure effective brand health and quality of service operations. 

Global Quick Filters Use Cases:  

Streamline reports set up with revamped global filters. Simply choose the date engine and configurations, save them with a custom name for easy access. Save time in setup, gain quicker insights, and enhance operational efficiency with the convenience of quick saved filters. 

New Data Sources Use Cases:  

Get a complete overview of your contact center operations (CCaaS) by adding task as a data source to visualize bot performance, deflection rates, and scheduled callbacks for customers. Augment your reporting now with support for Live Dataset engine , that captures combined data in single report in real time without need for rescheduling making your decision making and implementation more efficient. 

Unified Platform

Unified Platform | Eloqua Marketplace

We've revamped the Eloqua marketplace app, prioritizing accessibility, self-service functionality, and versatility. The enhance application offers users an intuitive experience, empowering them to seamlessly navigate and utilize its features​

​

Comprehensive User Details:

Access and manage user details for both Eloqua and Sprinklr within the app, ensuring comprehensive insights and control over user interactions.

Bi-Directional Field Mapping:

Configure seamless field mapping between Sprinklr and Eloqua, facilitating smooth data exchange in both directions

Customizable App Visibility:

Set up visibility preferences at both workspace and user levels, allowing tailored access control for different teams and individuals

​

Unified Platform | CTI in Dynamics and Zendesk

Computer Telephony Integration (CTI) stands at the forefront of technological innovation by seamlessly merging a call centers telephony infrastructure with the fundamental business applications of a company. ​

Sprinklr Voice​

Listen and engage customers contacting the brand via Voice calls using the Sprinklr voice widget embedded within the Agent Workspace of Zendesk and Dynamics. ​

Route cases based on agent availability status that can be decided from Zendesk or Dynamics itself. The agent has capabilities to hold and mute calls while they analyze the case being on the call with the customer.​

After Call Work: Agent case resolution and activity can be monitored based on After call work. After call workflow can be customized based on Brand Use Case

Smart Assist: Smart Assist and Agent Assist powered by Sprinklr AI, help navigate the agent to assist the customer in the best possible way.

Unified Platform | LiveChat APIs

Live chat is the capability that allows end customers to interact with brands via a messaging interface in real time. Live chat is often deployed on websites and is also referred to as Website chat. However, its usage is not limited to websites, it can be installed on mobile applications, blogs, forums, etc.​

Sprinklr live chat is powered by bots to answer the simple queries of customers; while the complex ones can be routed to an agent. Customers can also exchange images, videos, and documents with agents​.

​