Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:

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Sprinklr Surveys

Introducing Sprinklr Surveys:

Sprinklr Surveys is an AI-first Customer Feedback Management tool designed to effortlessly capture customer feedback, eliminating the need for complex setups. It provides enterprises with a unified approach that will help deliver improved response rates, better response quality, and reduce the time to insights.

Surveys address the challenges faced by CX and brand teams in survey management with the following key capabilities:

1. Automated Insights Feed 

2. Text Analytics for Live Responses, No Setup Needed.

3. Modernized Conversational Surveys.

4. Advanced Logic Flows

5. AI-assisted Survey Builder

6. Workflows to create customer journeys and take action

7. Multiple Distribution Channels (including QR and Anonymous Links)

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To learn more about Sprinklr Surveys, please visit the Knowledge Base Article. 

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Digital Twin For Research

Digital Twin is an advanced research assistant feature. Digital Twin facilitates informed decision-making, enhances productivity, and empowers users to make strategic decisions confidently. Users can ask the digital twin questions in natural language. With the ability to generate summarized responses traceable to their sources, Digital Twin ensures users stay well-informed in today's dynamic business and social media landscape. 

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Solutions

Use Case Hub

Simplifying Social Listening and Use-Case Achievement with Ease 

The Use Case Hub simplifies social listening by providing pre-built dashboards tailored to specific industries and sub-verticals. With minimal input, users can access dashboards powered by Gen AI, offering instant, actionable insights 

Key Benefits: 

Streamlined Workflows: 

1. Two-step process for creating customized dashboards. 

2. Input your industry, sub-vertical, and brand. 

3. No manual configuration needed. 

4. Saves time and resources. 

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Tailored Insights with Simplified Dashboard Creation:  

1. Delivers insights tailored to your specific industry, sub-vertical, and brand. 

2. Relevant and actionable insights aligned with your business objectives.  

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Best-in-Class Themes:  

1. Categorize and organize your data effectively 

2. Track brand sentiment, monitor market trends, and analyze consumer behavior 

3. Leverage Generative AI capabilities to automate data analysis 

How it works: 

Select your industry and sub-vertical.  

1. Choose a use case and provide brand information.  

2. Preview and save your customized dashboard 

Availaibility : 

This feature is currently only available for Retail Customers with 19.5 for Brand Monitoring & Customer Experience Monitoring. We will be further expanding it to other verticals & Use cases in subsequent releases. To get this capability enabled in your environment, please reach out to your success manager. 

Crisis Management

Sprinklr’s Crisis Management solution lets brands easily set up crisis monitoring, detect brand–relevant anomalies using AI, analyze them and then act on them – all in one unified platform.   

The new solution is designed to empower businesses and act as an early warning system for any crisis-relevant mentions across all social channels. With the power of AI, the solution simplifies all the steps involved in Crisis Management and improves the accuracy of crisis detection – hence enabling brands to save costs.

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To learn more, please visit the Knowledge Base article. 

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Drilldown and Filters General Availability Rollout

Who is this for: Team Leads, Insights Leaders, Market Researchers, Contact Centre Supervisors, Data Visualization Designers, Marketing managers and Business Analysts 

Improved reporting usability with the drilldown and filters upgrades.  
 

Note: These features underwent extensive development and testing with multiple partners, receiving positive feedback. As a result, we are now automatically rolling them out to all customers in batches. Reference articles for filters and drilldowns. 

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Newsletter Personalization Updates 
 

Exciting new enhancements have been introduced to personalize and refine the content and user experience within Sprinklr's Newsletter. 

Customized Content Delivery: Users can now personalize newsletter layouts based on their preferences, ensuring a more engaging and unified experience.

Dynamic Logo and Layout Options: Explore flexible logo shapes and title positioning layouts to match your organization's logo design, creating a distinctive and cohesive newsletter design. 

Consistent Visual Presentation: With improved font consistency and body padding support, newsletters now offer a unified appearance across all sections. 

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Drilldown Summarizer Streaming Response 

Excited to announce a significant enhancement to the Drilldown Summarizer feature. Previously, users had to wait until all summary points were fully generated before they could view the results. With our latest update, the Drilldown Summarizer now supports streaming responses. This means that summary points will start displaying on the UI as soon as they are generated, significantly reducing the overall load times and improving the user experience. 

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