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Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:



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Support for Inline Editable Table Widget for Benchmarking

We have added support for AI-powered dimensions in our inline editable table visualization. These dimensions use Benchmarking data to categorize content tones, themes, key objectives, and customer journey stages for posts using our in-house LLM models.

A single post categorized with multiple content tones/themes/key objectives/customer journey stages will show these categories within a consolidated view in the inline table - the same way it is visible in the third pane. This ensures that multiple categories for all four AI models are shown together in one entry, instead of creating multiple entries.

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Support for x.com profile url for Benchmarking Brands

We have updated our support for adding public brands in Benchmarking for Twitter. Previously, we only supported profile URLs from twitter.com. With Twitter's rebranding to X and the corresponding change in URLs to x.com, we now support both twitter.com and x.com URLs.

User Benefit:
Users can now add public brand profiles using either twitter.com or x.com URLs.

Support for bulk import for Benchmarking Brands

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Users can now configure brand visibility and add brand permissions for a large number of accounts directly within the bulk import template. This enhancement simplifies the process, enabling users to efficiently import and manage large volumes of accounts with the correct visibility and permissions settings.

Alerting on Individual entities for custom fields

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We have added the ability to allow users to set up alerts using combinations of individual entities for all custom fields. This enhancement will streamline the alert creation process for various custom dimensions, allowing them to be configured in a single setup and offering detailed insights on non-standard fields across the Sprinklr platform.