Prerequisites - Whatsapp Account Addition/Migration
Updated
1. Admin-level access to the Meta Business Manager. The person whose personal Facebook account is attached to the signup flow must be an admin of the Business Manager account in order to set up WhatsApp Business accounts.
2. Use this link to check for Facebook Business Manager access. If you don't have Facebook Business Manager access, you can create one. After its created, you have to submit a document for verification.
The process involves 3 main assets:
A source WABA (If with previous vendor - In migration case) | A phone number |
The account the phone number is currently registered to. | The number that will be migrated. |
To be eligible for addition/migration, a business assets must meet the following criteria:
Asset | Requirements |
Phone number (With country code) |
|
Source WABA (In case of migration) (Previous Vendor) |
|
Businesses may want to register a 1-800 or other toll free number on the platform. These numbers are usually behind an Interactive Voice Response (IVR) system which a WhatsApp registration call cannot navigate. Phone numbers behind an IVR system can be registered, but must be able to accept calls from international numbers and be able to redirect our SMS message or voice call to a real person.
To register a phone number that is behind an IVR system:
WhatsApp shares with you 1 or 2 phone numbers that the registration call will come from.
Sprinklr Support team will open a Direct Support ticket asking for the registration call phone numbers and include the phone number you are trying to register in the ticket. Raise a support ticket at tickets@sprinklr.com.
Redirect the registration call to an employee or a mailbox to capture the OTP code.
Note: Phone numbers behind an IVR system that are unable to receive registration calls are not supported.