Workspace-level roles and permissions will override Global-level roles and permissions. If given a different user type, like Workspace User, in a specific Workspace environment, you will have that user type in the Workspace environment (all Workspace environments will still be available for you to access).
You cannot be added to User Groups within Workspace environments unless you are specifically added to the Workspace environment first.
New dashboards must be shared with you individually or through dynamic User Groups.
Global User
Global User Capabilities
Global User Limitations
View all social channels in the Customer or the Workspace environment that is added to or shared with.
Publish in all social channels within the Workspace.
Change Customer-level and Workspace-level settings in Administration including Rules Engine and Roles/Permissions.
Make a Customer User at any time (not just initial creation) and see expected platform behavior.
Add users of equal or lower permission levels.
Access to Posting, Monitoring, Reporting, and all modules enabled in the Workspace Environment.
You must be added into each Workspace environment individually.
You can have a different user type for each Workspace you are added into.
You must have permissions to access all modules/areas that are required via roles and permissions.
Workspace-level roles and permissions override Customer-level roles and permissions.
If given a different user type in a specific Workspace environment you will have that user type in that Workspace (however, you will still be able to see all Workspaces in switch Workspaces area).
New dashboards must be shared as they are shared with all other users (Workspace wide, dynamic user groups, or individually).
If your publishing privileges is limited for select social accounts, then an outbound rule with an action of approval path needs to be created.
You must have permissions to access all modules/areas that you require access to through roles and permissions.
New dashboards must be shared individually or through dynamic user groups with you. As new features are enabled, new permissions must be given to you in Roles/Permissions.
Workspace Admin
Workspace Admin Capabilities
Workspace Admin Limitations
Override Global-level users Roles/Permissions.
Add users of equal or lower permission levels.
Access to Posting, Monitoring, Reporting, and all modules enabled in the Workspace Environment.
Change Workspace-level settings in Administration including Rules Engine and Roles/Permissions.
Must have permissions to access all modules/areas that you require access to through roles and permissions.
New dashboards must be shared individually or through dynamic user groups with you. As new features are enabled, new permissions must be given to you in Roles/Permissions.
Workspace User
Workspace User Capabilities
Workspace User Limitations
View all provisioned channels in the Workspace Environment.
Access within the Workspace Environment as permitted.
You cannot add accounts or users.
You can only act within the channels where you have permissions and roles to do so.
Note: Workspace-level roles override Global-level roles.