Introduction

Agent assist is a medium that helps customer service representatives handle customer inquiries more efficiently and effectively. It uses natural language processing (NLP) and machine learning (ML) to understand customer requests and provide relevant information in real-time.

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The benefits of Agent Assist include -

• Improved efficiency: Automate repetitive tasks and provide quick access to relevant information, allowing agents to handle more inquiries in less time.

• Increased accuracy: Help agents understand the intent of a customer's request and provide the correct information, reducing the number of errors and misunderstandings.

• Enhanced customer experience: Provide faster and more accurate responses, which can lead to a better overall customer experience.

• Cost savings: Reduce the need for additional staff, as well as reduce the cost of training and onboarding new employees.

• Better data analysis: Provide actionable insights about customer interactions and help the company improve its customer service strategy.

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Agent Assist Features not only helps agents to work efficiently but also helps them grow and resolve queries effectively with limited time.

Sprinklr Non-AI Features like Co-Browsing, Video Call, Appointment Booking, etc helps in generating the real touch between customers and agents to ensure the best customer experience.

Co Browsing

Co-browsing enables agents to get full visibility into the customer’s screen, enabling them to guide customers through product purchases, complex form filling, or confusing information on websites while maintaining privacy and security.Agents can also perform actions on the customer’s page on their behalf by enabling screen control access.

Please access Co Browsing for more information.

Appointment Booking

The Appointment Booking feature will enable you to send appointment templates on Sprinklr Live Chat to your customers to book appointments on their preferred date and time. It will help save you and your customers time by showing customers the agents' availability in real-time and letting them choose the option that best suits them.

Please access Appointment Booking for more information.

Video Calling

Video Calling lets your agents personalize interactions with your customers through face-to-face engagement. It allows brands to humanize their digital customer care and help resolve issues faster which aids in building brand credibility. Please access Video Calling for more informatiom.