Agent Assistance

Articles

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Schedule a callback from care console

Care console gives the flexibility and feasibility to perform multiple actions on a case which can help agents to solve the customer queries quickly and efficiently on a single screen. In this article we will learn how admins can configure schedule callback button on the care console.Business Use Ca

Knowledge Base Article

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Agent Assistance

RS
New Fan Message Warning & Auto Update

Agents can be notified of new incoming fan messages even while they are already replying to another message on the same case. This feature enables them to select the context for the reply box. The agent's interface will vary depending on whether they are responding to a prior message or if the reply

Knowledge Base Article

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Agent Assistance

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Agent Assist Overview

Introduction Agent assist is a medium that helps customer service representatives handle customer inquiries more efficiently and effectively. It uses natural language processing (NLP) and machine learning (ML) to understand customer requests and provide relevant information in real-time. ​The benefi

Knowledge Base Article

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Agent Assistance

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Agent Desktop Shortcuts

Troubleshoot & FAQs

Case Processing Time in Agent Desktop

Introduction to Unified Agent Desktop

Agent Desktop for Email Care

PII Masking

Introduction to Agent Desktop Layout

Standard Widgets

Use Cases of Agent Desktop Layout

Agent Assistance

Some Common Layouts

Handling Sub Cases in Agent Desktop

Case Third Pane

Agent Console (Legacy)

Guided Workflows in Agent Desktop

Link Related Cases

Publishing Functionalities

Custom Widgets

Customer Authentication

Adding Translations

External Collaboration

Care Console Walkthrough

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas