‎Create Volumetric Alerts in Benchmarking

Create Volumetric Alerts in Benchmarking

Updated

19 hours ago

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met.

The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source.

The key sections of the alert form in Benchmarking module are explained below –

Benchmarking Custom Volumetric Alerts

Tab #1 – Create a volumetric Alert

Term	Description
Alert Name	Enter a name for the alert you are creating.
Add description	Enter the description (optional) for the alert you are creating.
Add tags	Select the tags (optional) for the alert you are creating.
Module	Select the module you want to create an alert for; choose Benchmarking, in this case.
Alert type	Choose the alert type as Custom Volumetric Alert.
Alert dimensions The alert dimension filters will power the data on which alerts will be triggered
Select Filter	Select the desired dimension as a filter. Select Type: Select the type – containing, not containing, or exists Select Value: Enter/select the value for your dimension. For example, if you select the Brand dimension, the values would be the brands. Or, if you select the Sentiment dimension, the values would be Negative, Neutral, Positive, and Uncategorized. Note: Please choose any one of the following mandatory dimensions: Brand, Account, Brand Group.
Add New Filter	Click this option to add a new filter. You can add as many filters as you want to source the data and narrow it down to only the most relevant set.
Trigger conditions	Threshold-based alerts: Get alerted when a threshold value is breached on the metric of your choice in the desired time frame.
Enter alerting conditions	Threshold-based alerts – Select the metric name Threshold value Enter the time frame you want the metric value to be monitored. Note: this field is not the frequency at which alerts are triggered. This defines the time frame in which the algorithm checks for a threshold breach. The frame is reset at the end time, or when the threshold is breached.
Avoid spam	You can avoid spam by adding maximum notification frequency. Maximum alerts: Enter the number of alerts, e.g. 100 Duration: Select the duration in the dropdown options Note: If the frequency is reached, there will be no more alerts till the time resets. You can miss out on alert-worthy trend shifts in such a case. Please fill in the details with caution.

Click Next to go to the next tab of the Create Volumetric Alert window.

Tab #2 – Alert distribution details

Term	Description
Select Users / User Groups	Select the users and/or user groups whom you intend to alert on the anomaly.
External email address	You can add external users as alert recipients by entering their email addresses. Note: You can add multiple external email addresses by simply pressing the Enter button after every email address you enter.
Delivery details
Email notification	This permits Sprinklr to send emails to the entered addresses. This is selected by default.
Include timestamp	Selecting this option will also show the timestamp along with the email subject. The timestamp also shows the default timezone in brackets (GMT). You can change the timezone in the email subject and in the "detected time" shown in the email body at the partner level by raising a support ticket. It is not configurable in the user interface. Enablement note: To learn more about enabling this capability in your environment, please work with your Success Manager.
Customize mailing details	This option is selected by default – Add custom subject line: Enter a custom subject for easy identification of alert email Sender email address: Enter an email address of your organization or group which will appear as an alias for easy identification of email

Metrics supported for threshold-based alerts

Below is the list of mapped metrics to the Benchmarking module –

Metric	Type	Aggregation Type
Volume of Benchmarking Post likes	Engagement	Message level
Volume of Benchmarking Post shares	Engagement	Message level
Volume of Benchmarking Post comments	Engagement	Message level
Volume of Benchmarking Post Positive fan comments	Engagement	Message-level
Volume of Benchmarking Post Negative fan comments	Engagement	Message-level
Volume of Benchmarking Post Engagements	Engagement	Message-level
Volume of Benchmarking Post Views	Engagement	Message-level
Volume of Benchmarking Account Engagements	Engagement	Message-level
Volume of Benchmarking Account Volume	Mentions	Aggregated
Volume of Benchmarking Account followers	Account Property	Aggregated

Create Volumetric Alerts in Benchmarking

Benchmarking Custom Volumetric Alerts

Tab #1 – Create a volumetric Alert

Tab #2 – Alert distribution details

Metrics supported for threshold-based alerts

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