Sprinklr Insights
Sprinklr Insights
Key Components

Customer Feedback Management

Uncover insights with AI-driven interactive surveys and automated text analytics.

LLM Insights

LLM Insights helps you understand how your brand appears across large language model (LLM)–driven platforms such as ChatGPT, Gemini, Perplexity, etc. As customers increasingly rely on AI‑generated responses instead of traditional search engines, brands often lose visibility into how they are discovered, represented, and compared. LLM Insights brings transparency to this AI discovery layer by analysing brand visibility, sentiment, citations, and competitive presence within LLM responses. It extends traditional Voice of Customer (VOC) insights into AI‑driven experiences, helping you identify gaps, measure performance, and take action to improve discoverability across emerging AI search channels.

Social Listening

Tap into real conversations from billions of consumers to get actionable insights, and engage with your audience more effectively than ever before.

Media Monitoring & Analytics

Perform your PR functions with one stop solutions & uncover actionable insights from traditional and modern channels.

Product Insights

Understand how customers feel with Product Insights, now you can capture experiential customer data right where it happens.

Location Insights

Unlock local, regional, and global data with Location Insights to identify new opportunities

Competitive Insights & Benchmarking

Deep dive into Competitive Insights and Benchmarking using real-time metrics to analyze your brand’s performance against your competitors’.

Audience Insights

Learn how to leverage real-time audience data to make evidence-based investments to uncover new business opportunities.

Visual Insights

Learn how to leverage visual insights by analysing Visual Content and augmenting insights from Social Listening to create a complete view of the customer

Conversation Insights

Leverage Conversation clusters to discover the key topics of conversation among your target audience and the macro trends among them.

AI Studio

Learn how to combine Listening and AI to turn vast amounts of unstructured customer data into powerful, actionable insights

Data Sources & Channels

Learn more about expansive coverage across traditional & modern channels to understand consumer behavior

Sprinklr AI+

Leverage the power of large language generative models