‎Creating and Managing Announcements

Creating and Managing Announcements

Updated

11 days ago

Creating Announcements

1. To create an Announcement, click Announcement on the left pane of the Supervisor Console and then click Create Announcement in the top right corner to create a new announcement.

2. The Create Announcement window will appear where you can provide the desired details as explained below.

Announcement creation form details:

Field

Description

Media

Image can be attached with the Announcement.

Title and Description

The title and the description of the Announcement.

Confirmation Text

Confirmation text that is used by the agent as an acknowledgement.

Start Date

Refers to the specific date and time when the announcement will commence. This indicates when the announcement becomes active and starts appearing on the agent screen.

Enablement note:

To learn more about getting this capability enabled in your environment, please work with your Success Manager.

Expiry Date

Signifies the date and time after which the announcement will no longer be displayed as a notification on the agent screen. Once the expiry date and time are reached, the announcement will cease to appear, effectively ending its visibility to agents.

Repeat Announcement

Turn on the toggle to allow announcements to be repeated according to the specified settings.

Repeat every: Specify the frequency at which the announcement should repeat. This setting determines how often the announcement will occur, such as every hour, day, minute, etc.

End after: Specify the total number of times the announcement should repeat before automatically ending. Once the specified number of occurrences is reached, the repetition will cease.

Enablement note:

To learn more about getting this capability enabled in your environment, please work with your Success Manager.

Workspaces and User/User Groups

Set users for whom the announcement is intended. The users must have the All Users Accessible permission to view the Workspace option.

When the Supervisor Team is specified within the user creation window, the corresponding users and user groups will be visible here.

Send as Email

Dispatch the announcement via email to the chosen recipients. You can customize the subject line of the email as per your preference. Users can click "Open Sprinklr" in the email to be redirected to the persona's homepage.

Enablement note:

To learn more about getting this capability enabled in your environment, please work with your Success Manager.

3. Once you've completed filling in the details, you can view a preview on the right side of the screen. You have the option to switch between viewing the preview as it would appear in Sprinklr or as an email. After reviewing, click the Save button at the bottom to confirm and save your changes.

Recieving Announcements

Agents would get platform notifications for the announcement. All the platform notifications are also sent via email or sms based on agent’s notification settings. The announcements will appear as a pop-up on agents' screens. They can take the following two actions on the Announcement:

1. Acknowledge - This indicates that the agent has read and acknowledged the announcement.

2. Dismiss - The agent can choose to dismiss the announcement and choose a reminder to be set for the same announcement.

Monitoring Announcements

Supervisors can check how many agents have read the announcement and how many haven't by clicking the Open Details icon. The third pane will appear where the supervisor can review who has acknowledged the announcement and who has not. They can filter announcements by status and check with agents who have not yet acknowledged.