Creating and Managing Announcements
Updated
Creating Announcements
1. To create an Announcement, click Announcement on the left pane of the Supervisor Console and then click Create Announcement in the top right corner to create a new announcement.
2. The Create Announcement window will appear where you can provide the desired details as explained below.
Announcement creation form details:
Field | Description | |
Media | Image can be attached with the Announcement. | |
Title and Description | The title and the description of the Announcement. | |
Confirmation Text | Confirmation text that is used by the agent as an acknowledgement. | |
Start Date | Refers to the specific date and time when the announcement will commence. This indicates when the announcement becomes active and starts appearing on the agent screen.
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Expiry Date | Signifies the date and time after which the announcement will no longer be displayed as a notification on the agent screen. Once the expiry date and time are reached, the announcement will cease to appear, effectively ending its visibility to agents. | |
Repeat Announcement | Turn on the toggle to allow announcements to be repeated according to the specified settings. Repeat every: Specify the frequency at which the announcement should repeat. This setting determines how often the announcement will occur, such as every hour, day, minute, etc. End after: Specify the total number of times the announcement should repeat before automatically ending. Once the specified number of occurrences is reached, the repetition will cease.
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Workspaces and User/User Groups | Set users for whom the announcement is intended. The users must have the All Users Accessible permission to view the Workspace option. When the Supervisor Team is specified within the user creation window, the corresponding users and user groups will be visible here. | |
Send as Email | Dispatch the announcement via email to the chosen recipients. You can customize the subject line of the email as per your preference. Users can click "Open Sprinklr" in the email to be redirected to the persona's homepage.
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3. Once you've completed filling in the details, you can view a preview on the right side of the screen. You have the option to switch between viewing the preview as it would appear in Sprinklr or as an email. After reviewing, click the Save button at the bottom to confirm and save your changes.
Recieving Announcements
Agents would get platform notifications for the announcement. All the platform notifications are also sent via email or sms based on agent’s notification settings. The announcements will appear as a pop-up on agents' screens. They can take the following two actions on the Announcement:
1. Acknowledge - This indicates that the agent has read and acknowledged the announcement.
2. Dismiss - The agent can choose to dismiss the announcement and choose a reminder to be set for the same announcement.
Monitoring Announcements
Supervisors can check how many agents have read the announcement and how many haven't by clicking the Open Details icon. The third pane will appear where the supervisor can review who has acknowledged the announcement and who has not. They can filter announcements by status and check with agents who have not yet acknowledged.
Modifying Announcements
Delete an Announcement
Hover over the Options icon and select Delete to delete an announcement.
Export an Announcement
Hover over the Options icon and select Export to export the announcement in Excel.
Edit Expiry Date of Announcements
From the Announcements window, you can change the Expiry Date of the announcement by double-clicking the expiry date of a particular announcement.
Add/Remove Columns
You can add/remove the columns by clicking on manage columns on the top right. Toggle the important parameters you would like to view.
To Print the Content of the Annoucements as Hyperlink, type an HTML template in the Description Box of the Announcement as below : -
<a href="https://sprinklr.com/help">Visit Sprinklr Help</a>
for this example, the link is https://sprinklr.com/help
and the text that will be displayed is Visit Sprinklr Help & it will re-direct the users cliking on this text to the mentioned URL.
To Restrict the List of User / User Groups
To Restrict the list of Users / User Groups shown while creating the Announcements, enable the below DP
ANNOUNCEMENT_APPEND_DYNAMIC_USER_GROUPS_ENABLED
Thus, when this DP is enabled then Announcement Creator will see a restricted list of only those Users / User Groups who are present as their My Team or My Reportees.
If this DP is not Enabled then by default list of All Users / User Groups will be shown while Announcement creation.
When All Users Accessible Permisson is given and this DP is ON then user can send announcement to any user or user group along with My Team and My Reportee's filter present.