Announcements

Articles

(3)
SH
What are Announcements?

Announcements help in one-to-many conversations by making it quick and easy. A supervisor sends an update to all the agents with just a few clicks - making the flow of information very smooth and efficient. Along with sending the announcement, supervisors also view status of the announcement which t

Knowledge Base Article

 • 

Announcements

SH
When to use Announcements?

Announcements can be created at multiple occasions like for invitation for a meeting, a task update, for any escalations, etc.​Align your team with core objectives of the daySupervisors can use announcements to keep their agents informed about the best practices and care center objectives like SLA T

Knowledge Base Article

 • 

Announcements

SH
Creating and Managing Announcements

Creating Announcements1. To create an Announcement, click Announcement on the left pane of the Supervisor Console and then click Create Announcement in the top right corner to create a new announcement. 2. The Create Announcement window will appear where you can provide the desired details as explai

Knowledge Base Article

 • 

Announcements

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Introduction to Supervisor Console

Improve Productivity with Supervisor Console

Standard Supervisor Console Instances

Home Page

Agent Monitoring

Queue Monitoring

Campaign Monitoring

Alerts Monitoring

Announcements

Peer to Peer Chat

Callback Monitoring

Customise your Supervisor Console

Reporting & Analytics

Supervisor Console Governance

FAQs

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas