Announcements

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What are Announcements?

Announcements help in one-to-many conversations by making it quick and easy. A supervisor sends an update to all the agents with just a few clicks - making the flow of information very smooth and efficient. Along with sending the announcement, supervisors also view status of the announcement which t

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Announcements

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When to use Announcements?

Announcements can be created at multiple occasions like for invitation for a meeting, a task update, for any escalations, etc.​Align your team with core objectives of the daySupervisors can use announcements to keep their agents informed about the best practices and care center objectives like SLA T

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Announcements

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Creating and Managing Announcements

Creating Announcements1. To create an Announcement, click Announcement on the left pane of the Supervisor Console and then click Create Announcement in the top right corner to create a new announcement. ​2. The Create Announcement window will appear where you can provide the desired details as expla

Knowledge Base Article

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Announcements

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