Integrate Custom Translators in Sprinklr
Updated
Sprinklr provides you with the ability to integrate external translation tools with the freedom of translational customizations.
You can auto-translate customers' messages (inbound as well as outbound) to communicate with customers in their native languages.
In the Engagement Dashboards, you can view the auto-translated messages in the language of the logged-in user.
For example, English users will be able to read and respond to Spanish conversations in English. Similarly, customers will be able to read and respond to the English conversation in their native language e.g. Spanish.
This way users can interact with customers from customers across the globe irrespective of their native languages.
Note: Brands can get their own custom-trained DeepL, Azure and Google translation models integrated into Sprinklr by reaching out to their Success Manager. |
Steps to Setup and Configure Translators
Click the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Triage.
Click Create New Rule in the top-right corner.
On the New Rule window, enter a Name and Description for your rule.
Select Customer from the Rule Scope drop-down menu and Case Creation/Case Update from the Context drop-down menu.
If you want, modify the values for Activation Date and Rule Execution Batch. To proceed with the default values, click Next in the bottom right corner.
On the Rule Builder window, click the Addition icon icon and select Add Condition. Under Conditions Applies To "Universal Case", select Added Queue from the Condition drop-down and select the desired queue from the corresponding drop-down.
Next, on the Rule Builder window, click the Addition icon on the Yes branch of the condition and select Add Action. Under Actions To "Universal Case", select Mark case for Language translation as Yes.
Click Save in the bottom-right corner to save your rule.
