Benchmarking Smart Alerts

Term

Description

Alert Name

Enter a name for the alert you are creating.

Add description

Enter the description (optional) for the alert you are creating

Add tags

Select the tags (optional) for the alert you are creating

Module

Select the module you want to create an alert for; choose Benchmarking, in this case.

Alert type

Select the alert type: Smart Alert, to create a smart alert

Alert dimensions

The alert dimension filters will power the data on which alerts will be triggered

Select Filter

Select the desired dimension as a filter.

• Select Type: Select the type – containing, not containing, or exists

• Select Value: Enter/select the value for your dimension

For example, if you select the Brand dimension, the values would be the brands. Or, if you select the Sentiment dimension, the values would be Negative, Neutral, Positive, and Uncategorized.

Add New Filter

Click this option to add a new filter. You can add as many filters as you want to source the data and narrow it down to only the most relevant set 

Smart Alert Type

​Select the smart alert type –

• Benchmarking Account Engagements 

• Benchmarking Account Follower

• Benchmarking Account Volume 

• Benchmarking negative fan comments 

• Benchmarking positive fan comments 

• Benchmarking Post Comments 

• Benchmarking Post Engagements 

• Benchmarking Post Likes 

• Benchmarking Post Shares

• Benchmarking Post Views

Avoid spam

You can avoid spam by adding maximum notification frequency.

• Maximum alerts: Enter the number of alerts, e.g. 100

• Duration: Select the duration in the dropdown options

Term

Description

Select Users / User Groups

Select the users and/or user groups whom you intend to alert on the anomaly.

External email address

You can add external users as alert recipients by entering their email addresses.

Delivery details

Mobile notification

This permits Sprinklr to send mobile notifications to any user who has their mobile details configured within Sprinklr. This is selected by default. 

SMS notification

Select this option to send an SMS to the intended recipients. You can also choose to enter customized text in the Add SMS Text field. In case this field is left blank, the default SMS text will be sent.

Email notification

​This permits Sprinklr to send emails to the entered addresses. This is selected by default.

Include timestamp

Selecting this option will also show the timestamp along with the email subject. The timestamp also shows the default timezone in brackets (GMT).

You can change the timezone in the email subject and in the detected time shown in the email body at the partner level by raising a support ticket. It is not configurable in the user interface.

Customize mailing details

This option is selected by default –

• Add custom subject line: Enter a custom subject for easy identification of alert email.

• Sender email address: Enter an email address of your organization or group which will appear as an alias for easy identification of email.

Refine alert e-mail based on other parameters

Select this checkbox to further refine the alerts which you receive in your inbox. The following options can be chosen from –

• Alert Severity: Severity is a system-assigned value for each anomaly that is proportional to the variation in a trend shift. The bigger the shift, the higher the severity rating of the alert. Severity is assigned on a scale of 1 to 10.

• Alert Longevity: Longevity is used to measure the persistence of anomalies. If longevity is set to greater than 2, you will get alerted as soon as three alerts are detected on the trend of your set dimensions.

Add to queue

Click the checkbox to enable this option – 

• Partner queue: To add the Smart Alert into a partner queue, select the desired pre-configured queue. You can select multiple partner queues here.

• Client queue: To add the Smart Alert to a client queue, select the desired pre-configured queue. You can select multiple client queues here.