Volumetric Alert capabilities within Benchmarking
Updated
An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met.
The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source.
The key sections of the alert form in Benchmarking module are explained below –
Benchmarking Custom Volumetric Alerts
Tab #1 – Create a volumetric Alert
Term | Description |
Alert Name | Enter a name for the alert you are creating. |
Add description | Enter the description (optional) for the alert you are creating. |
Add tags | Select the tags (optional) for the alert you are creating. |
Module | Select the module you want to create an alert for; choose Benchmarking, in this case. |
Alert type | Choose the alert type as Custom Volumetric Alert. |
Alert dimensions The alert dimension filters will power the data on which alerts will be triggered | |
Select Filter | Select the desired dimension as a filter.
For example, if you select the Brand dimension, the values would be the brands. Or, if you select the Sentiment dimension, the values would be Negative, Neutral, Positive, and Uncategorized.
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Add New Filter | Click this option to add a new filter. You can add as many filters as you want to source the data and narrow it down to only the most relevant set. |
Trigger conditions | Threshold-based alerts: Get alerted when a threshold value is breached on the metric of your choice in the desired time frame. |
Enter alerting conditions | Threshold-based alerts –
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Avoid spam | You can avoid spam by adding maximum notification frequency.
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Click Next to go to the next tab of the Create Volumetric Alert window.
Tab #2 – Alert distribution details
Term | Description |
Select Users / User Groups | Select the users and/or user groups whom you intend to alert on the anomaly. |
External email address | You can add external users as alert recipients by entering their email addresses.
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Delivery details | |
Email notification | This permits Sprinklr to send emails to the entered addresses. This is selected by default. |
Include timestamp | Selecting this option will also show the timestamp along with the email subject. The timestamp also shows the default timezone in brackets (GMT). You can change the timezone in the email subject and in the "detected time" shown in the email body at the partner level by raising a support ticket. It is not configurable in the user interface.
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Customize mailing details | This option is selected by default –
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Metrics supported for threshold-based alerts
Below is the list of mapped metrics to the Benchmarking module –
Metric | Type | Aggregation Type |
Volume of Benchmarking Post likes | Engagement | Message level |
Volume of Benchmarking Post shares | Engagement | Message level |
Volume of Benchmarking Post comments | Engagement | Message level |
Volume of Benchmarking Post Positive fan comments | Engagement | Message-level |
Volume of Benchmarking Post Negative fan comments | Engagement | Message-level |
Volume of Benchmarking Post Engagements | Engagement | Message-level |
Volume of Benchmarking Post Views | Engagement | Message-level |
Volume of Benchmarking Account Engagements | Engagement | Message-level |
Volume of Benchmarking Account Volume | Mentions | Aggregated |
Volume of Benchmarking Account followers | Account Property | Aggregated |