Supported operating environments

​​When setting up the operating environment to work with Sprinklr, please review these requirements:

• Operating System(OS)

• (Agent Workspace): Windows 10 / Windows 11 / macOS 10.14+/ Ubuntu/ Citrix VDI

• RAM: Recommended 8GB of RAM

• CPU: Intel Core i5 4440 or better/AMD Ryzen 5 1600 or better

• Minimum i3 processor

• USB Stereo Headset

• Sprinklr & webRTC server bypassed from any anti-virus on the agent machine.

• Browser: Latest Chrome version

Headset configuration

• We recommend the Stereo Headset as it also helps in playback.

• Use a USB headset; however, this option consumes resources from your computer. We recommend USB headphones over aux headphones, as the USB ones directly connect to the Motherboard.  

• We do not recommend Bluetooth/Wireless headsets for professional long-term usage:

  • The battery level is a factor in these devices (the lower the battery, the lower the range).

  • Being a wireless device, it suffers from interference from other wireless devices in the area.

  • Bad reception or increased latency is common, which could falsely point to a network issue.

Microphone settings

Make sure the applications have access to the microphone.

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