Use Cases 

• Create personalized voice campaigns that are tailored to the needs and segments of their customers based on factors such as past purchase history, website browsing behavior, demographic data, and more.  

• Live monitor and manage campaigns Collaborate with agents to increase call connectivity and sales to enhance revenue. Get proactive alerts to enable Campaign Managers to take immediate mitigation steps. 

• Real-time analytics and reporting to help businesses track the performance of their voice campaigns and optimize them for better results. 

• Campaign Managers can audit and evaluate individual agent activity to identify agents' areas of strength and weakness. Based on the analysis supervisor can assign relevant courses, 1-1 coach agent and further track the agent's progress on lagging metrics. The continuous iterations of this will make agents top performers.  

• Edit and Add Skills of agents on the go based on influx of the case traffic and the leads available for dialing. 

• Continuously listen to live calls of newly onboarded agents and coach them by whispering instructions in live call. Campaign Managers can also monitor cases with high AHT to ensure that less cases are waiting in the backlog and can further instruct agents by whisper feature to wrap the cases early in peak hours. 

• Further guide decisions for better queue and campaign management by collaborating with agents using chat and announcements.