Campaign Monitoring

Articles

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How to Supervisors can use Campaign Monitoring ?

Use Cases Create personalized voice campaigns that are tailored to the needs and segments of their customers based on factors such as past purchase history, website browsing behavior, demographic data, and more.  Live monitor and manage campaigns Collaborate with agents to increase call connectivity

Knowledge Base Article

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Campaign Monitoring

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Functionalities within Campaign Monitoring

Date range  Get all the campaign data over custom date and time range from the icon on the top right hand corner of the console, to the left of the three dots.   Manage Columns for campaign cards From the Manage Columns option present in the top right corner of the Campaign Monitoring cards line, s

Knowledge Base Article

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Campaign Monitoring

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Benefits of Campaign Monitoring

Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. How Brands utilise Campaign monitoring ? One major telecommunications company implemented voice campaign management to optimize its outbound calling campaigns. By analyzing call data and optimi

Knowledge Base Article

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Campaign Monitoring

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Campaign Monitoring Overview

Voice campaigns contain a high level of customizability regarding how the customer can be reached, how often they must be called in a certain period, in which order the calls need to take place, etc. The goal of voice campaign monitoring is to improve the ROI of the campaign by identifying areas tha

Knowledge Base Article

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Campaign Monitoring

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Deep Dive into Campaign Monitoring

Voice Campaign Summary This widget enables supervisors to gauge the overall team performance and analyze essential metrics such as new cases, unassigned cases, case response SLA, first response time, etc., and aid supervisors in making significant business decisions and keeping track of the team

Knowledge Base Article

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Campaign Monitoring

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