Instagram - API Capabilities and Limitations in Sprinklr Distributed
Updated
In this article, we will cover the capabilities and limitations of Instagram Business accounts within the Sprinklr Distributed platform. Instagram has deprecated the Instagram Platform API that allows Sprinklr to support Instagram Personal Profiles in March 2020.
Instagram - API Capabilities and Limitations in Sprinklr Distributed
Functionality | Supported in Distributed Web Platform (Desktop) | Supported in Distributed Mobile App | API Limitation |
Publishing |
Publish Photos (Max allowed size - 8 MB; Landscape:1080x566, Portrait: 1080x1350, Square: 1080x1080) | Yes | Yes |
N/A
|
Publish Videos (Maximum allowed size - 100 MB; Video duration should be 3-60 seconds) | Yes | Yes | N/A |
Custom video thumbnail selection | No | No | API Limitation |
Publish stories (Up to 10 images or videos) | Yes* | Yes* | *Creation of a Story can happen on the Web, but actual publishing is via Mobile App due to API limitations |
Add a link for "Swipe Up" to Instagram Stories | No | No | API Limitation |
Publish a carousel Post (multiple attachments in a single post) | Yes* | Yes* | *Creation of a Carousel can happen on the Web, but actual publishing is via Mobile App due to API limitations |
Publish GIFs | Yes | Yes | N/A |
Tag Instagram accounts in your image post (Searching for an account is not supported) | Yes | No | Due to API limitation, tagging is only possible if the exact handle is known. |
Tag Instagram accounts to your video post | No | No | API Limitation |
Tag a location in a post | Yes | No | N/A |
IGTV (Instagram TV) | No | No | API Limitation |
Publish a post to multiple Instagram accounts or Group publishing of a photo | Yes | Yes | N/A |
Preview Instagram Feed in Editorial Calendar | Yes | No | N/A |
Swap scheduled posts from Instagram Feed Preview within Editorial Calendar | Yes | No | API Limitation |
See, reply and send Direct Messages | Yes | Yes | |
Instagram Shoppable Posts, Adding SRT captions to a video post, Adding Alt text to a photo post and Publish Live Video | No | No | API Limitation |
Engagement |
Follow an Instagram user | No | No | API Limitation |
Delete media post | No | No | API Limitation |
Delete comments | Yes | Yes | N/A |
Like a post and Like a comment on a post | No | No | API Limitation |
Comment on a post | Yes | Yes | N/A |
Disable comments on Posts | No | No | API Limitation |
Reply to a comment | Yes | Yes | N/A |
Pull in @mentions | Yes | Yes | N/A |
View messages that @mention your brand handle in an Instagram Story | No | No | API Limitation |
Pull in brand @mentions from a private Instagram account | No | No | API Limitation |
View number of replies to a Story | Yes | No | N/A |
Block Users and Respond to Tagged Photo | No | No | API Limitation |
Reporting/Analytics
|
View Followers’ Profile and Profile Picture | Yes | No | N/A |
View Followers' Follower count, bio and details of # of posts | No | No | API Limitation |
Post engagement counts: Likes, Comments and Video Views | Yes | No | N/A |