WhatsApp Business Capabilities and Limitations
Updated
WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and grow your business. This article covers the capabilities and limitations of WhatsApp Business.
Functionality | Sprinklr Supported | Note |
Publish Text | Yes |
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Publish Rich Text | Yes |
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Publish Image | Yes | Size limit - 5 MB Valid media types - .jpg, .png |
Publish Multiple Images at once | No | |
Publish Document | Yes | Size limit - 100 MB |
Add Emoji | Yes |
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Share Location | Yes |
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Share Contact | Yes |
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Share Audio | Yes | Size limit - 16 MB Valid media types - .aac, .mp4, .mpeg, .amr, .ogg |
Share Video | Yes | Size limit - 16 MB Valid media types - .mp4, .3gpp |
Share Gif | Yes |
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Share Sticker | No | Static sticker limit: 100 KB Animated sticker limit: 500 KB |
Share Live Location | No | API Limitation |
Publish messages in WhatsApp Communities | No | API Limitation |
Delete messages from Sprinklr that have been deleted by your customers on native using the 'Delete for Everyone' option | Yes |
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Edit a Published Post | No |
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Forwarded flag on text, image, video, document, and audio messages |
Yes
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Reporting on Pricing Model | Yes |
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