AI Score Breakdown

AI Score Breakdown gives an overview of various parameters of the agent and customer conversation such as grammar, opening quality, empathy, closing quality, etc. with detailed explanations and recommendations for each.

For example, it highlights the exact grammatical mistakes conducted by your agent in the conversations, with corrections for coaching them. Additionally, it will help you understand what phrases the customers find to be empathetic and what is constituted as good opening and closing quality.

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