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Conversational Analytics
AI analysis of your customer interactions
Introduction to Conversational Analytics

What is Conversational Analytics?

What are Sprinklr's Conversational Analytics Capabilities?

Getting Started with Conversational Analytics
Conversational Analytics Persona

Homepage

Cases & Calls

Smart Themes

Reporting
Data Ingestion

What is Sprinklr Data Ingestion?

Ingestion Using SFTP/S3/GCP

PII Masking
Contact Driver Analysis

Introduction

Discovering Contact Drivers

Configuring Contact Driver Models

Reporting
Insights Hub

Introduction

Configuring Insights Hub

Reporting
Case Level Analysis

Case Analytics View

Voice Analytics

Customer Satisfaction Analysis

Articles

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Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Introduction

Case Analytics View

What is Conversational Analytics?

What is Sprinklr Data Ingestion?

Introduction

Homepage

What are Sprinklr's Conversational Analytics Capabilities?

Ingestion Using SFTP/S3/GCP

Getting Started with Conversational Analytics

Discovering Contact Drivers

Cases & Calls

Configuring Insights Hub

PII Masking

Voice Analytics

Configuring Contact Driver Models

Reporting

Customer Satisfaction Analysis

Smart Themes

Reporting

Reporting

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas